On-Site Customer Service Representative

Sonepar USA Inc; Suwanee (GA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement with company match

Tuition reimbursement

Employee development programs

Job summary

World Electric in Georgia is hiring an On-Site Customer Service Representative to manage vendor managed inventory programs at customer locations, ensuring product availability, inventory accuracy, and exceptional service. The role interfaces with Inside/Outside Sales, Purchasing, and vendors to optimize service and growth.

The position requires a high school diploma, experience in inventory and customer service, and comfort with barcode scanning and inventory systems.

Qualifications

• High school diploma or equivalent required.
• Experience in inventory management, warehouse operations, customer service, vendor managed inventory, or electrical distribution preferred.
• Experience with barcode scanning technology and inventory management systems preferred.
• Knowledge of electrical products and materials or the ability to develop product knowledge quickly.

Responsibilities

• Build and maintain strong customer relationships through responsive, professional, and courteous service.
• Resolve customer concerns, delivery issues, and inventory discrepancies in a timely and cost-effective manner.
• Partner with Inside Sales, Outside Sales, Purchasing, and vendors to support customer needs and ensure service commitments are met.
• Communicate customer requests, concerns, and sales opportunities to appropriate internal stakeholders.
• Identify opportunities to expand product offerings and grow the existing program.
• Manage customer inventory through replenishment, ordering, receiving, stocking, tracking, and inventory control processes.
• Review inventory usage and maintain appropriate min/max levels and reorder parameters to support customer demand.
• Perform cycle counts, physical inventories, reconciliations, and inventory adjustments to ensure inventory accuracy.
• Establish and maintain customer VMI locations, including bin labeling, barcode maintenance, product organization, and stocking standards.
• Ensure compliance with company and customer safety requirements and maintain organized, efficient inventory areas.
• Prepare and maintain inventory records, consignment reports, expense reports, and customer documentation.
• Coordinate with Warehouse, Accounting, Purchasing, and Sales teams to support uninterrupted customer service.
• Schedule daily activities and customer visits to maximize efficiency and productivity.
• Maintain company equipment, scanners, and vehicle maintenance requirements
• Performs other related duties as assigned.

Skills

Customer service

Inventory management experience

Product knowledge

Communication skills

Education

High school diploma or equivalent

Tools

Barcode scanners

Inventory management systems

Microsoft Office

Job description

There's a Place for You at World Electric

A career at World Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

We are hiring a On-Site Customer Service Representative to join our team!

Job Type: Full Time

What You'll Do

The On-Site Customer Service Representative manages vendor managed inventory programs at customer locations to ensure product availability, inventory accuracy, and exceptional customer service. This role is responsible for inventory replenishment, maintaining customer relationships, supporting sales growth opportunities, and ensuring efficient execution of processes while partnering with internal teams and customers to deliver value-added solutions

Customer Service & Relationship Management

• Build and maintain strong customer relationships through responsive, professional, and courteous service.
• Resolve customer concerns, delivery issues, and inventory discrepancies in a timely and cost-effective manner.
• Partner with Inside Sales, Outside Sales, Purchasing, and vendors to support customer needs and ensure service commitments are met.
• Communicate customer requests, concerns, and sales opportunities to appropriate internal stakeholders.
• Identify opportunities to expand product offerings and grow the existing program.

Operations

• Manage customer inventory through replenishment, ordering, receiving, stocking, tracking, and inventory control processes.
• Review inventory usage and maintain appropriate min/max levels and reorder parameters to support customer demand.
• Perform cycle counts, physical inventories, reconciliations, and inventory adjustments to ensure inventory accuracy.
• Establish and maintain customer VMI locations, including bin labeling, barcode maintenance, product organization, and stocking standards.
• Ensure compliance with company and customer safety requirements and maintain organized, efficient inventory areas.

Administrative

• Prepare and maintain inventory records, consignment reports, expense reports, and customer documentation.
• Coordinate with Warehouse, Accounting, Purchasing, and Sales teams to support uninterrupted customer service.
• Schedule daily activities and customer visits to maximize efficiency and productivity.
• Maintain company equipment, scanners, and vehicle maintenance requirements
• Performs other related duties as assigned.

What You'll Bring

Education and/or Experience:

• High school diploma or equivalent required.
• Experience in inventory management, warehouse operations, customer service, vendor managed inventory, or electrical distribution preferred.
• Experience with barcode scanning technology and inventory management systems preferred.
• Knowledge of electrical products and materials or the ability to develop product knowledge quickly

Requirements:

• Strong customer service, communication, and relationship-building skills.
• Ability to organize work, prioritize tasks, and manage multiple customer locations.
• Proficiency with inventory management systems, barcode scanners, and Microsoft Office applications.
• Valid driver's license and ability to travel to customer locations as required.
• Ability to work independently while collaborating effectively with customers and internal teams.

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

• Ability to frequently lift, carry, push, and slide packages that typically weigh up to 50 lbs.
• Frequently requires standing, walking, bending, climbing, reaching with arms, and constant use of hands.
• Continuous mental and visual alertness to maintain safety and achieve accuracy.
• Requires flexibility and mobility in body movements.
• Occasionally, may be required to lift items greater than 75 lbs. with assistance.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."

LinkedIn: https://www.linkedin.com/company/world-electric-supply/?viewAsMember=true

Instagram: https://www.instagram.com/worldelectricsupply?igsh=MWZpM3Rwc3BjM3l1Zw==

Learn more at https://careers.sonepar-us.com/worldelectric/us/en/home

World Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].