Inside Sales Representative

ZIM Integrated Shipping Services Ltd.; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Virginia Beach seeks an Inside Sales Representative to manage a portfolio of small and medium-sized business accounts and develop new opportunities.

This role blends account management with sales development to expand existing customer support and convert prospects into loyal customers. You will own the full sales cycle, collaborate across teams, and use CRM tools to drive rate requests, cross-selling, and market intelligence.

Qualifications

• College degree in Business Management/Marketing/Logistics preferred.
• Experience in sales or marketing in shipping/logistics preferred.
• Experience using CRM platforms preferred.
• Proficient in MS Office.
• Excellent command of English.

Responsibilities

• Manage the full sales cycle for assigned customers from lead to close.
• Self-sufficient with rate requests and sales administration duties.
• Identify and pursue opportunities for cross-selling.
• Maintain consistent phone and email contact with customers to drive engagement.
• Collaborate to solve customer issues and improve service quality.
• Share sales materials and market updates with customers and prospects.
• Analyze customer potential and identify growth opportunities.
• Assess market trends, customer needs, contract terms and rates, and competitor offerings.
• Communicate with trade and cross-functional teams on market intelligence and opportunities.
• Follow sales best practices and tools and report KPIs.

Skills

Sales experience

CRM experience

MS Office proficiency

English proficiency

Education

College degree in Business Management/Marketing/Logistics

Job description

Main Purpose of the Role: Driving profitable growth by managing a portfolio of small and medium-sized business accounts and developing new business. This role blends account management and sales development - expanding existing customer support while actively identifying and converting new opportunities. The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and support ZIM’s commercial goals.

Main Tasks:

• Manage the sales cycle for assigned customers, from lead qualification to deal closure
• Self-sufficient with respect to rate requests and sales administrative duties
• Identify and pursue opportunities for cross-selling
• Maintain consistent phone & email contact with customers to drive engagement and satisfaction
• Collaborate to solve customer issues and enhance service quality
• Share sales materials and market updates with customers & prospects
• Analyze customer potential and identify growth opportunities
• Assess market trends, customer needs, contract terms and rates, and competitor offerings
• Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
• Follow and use sales best practice and tools
• Assist in development of strategic and tactic sales plans to accommodate personal and corporate goals
• Monitor and report sales goals/targets/KPIs in line with company’s objectives

Requirements

• Academic education: College degree in Business Management/Marketing/Logistics - preferred
• Experience in sales or marketing, preferably within the shipping/logistics industry
• Experience using CRM platforms - preferred
• Proficient in MS Office
• Excellent command of English (speaking, reading and writing)

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Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.