Inside Sales Representative

Southwire Company; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

401k with Matching

Health, Dental, Vision Insurance

Paid Time Off & Holidays

Long & Short-Term Disability

Tuition Reimbursement Programs

Advancement & Professional Growth

Employee Referral Program

Other Benefits

Job summary

Southwire Company LLC seeks an Inside Sales Associate to support OEM international accounts from a remote location in the United States. You will reference inventory, pricing, and contract terms to select products and process orders efficiently.

The role involves handling inquiries from distributors, contractors, and end users, generating quotes, updating CRM/ERP, and applying professional judgment to support customer satisfaction and growth.

Qualifications

• Requires a High School Diploma and 2-4 years of relevant experience.
• Preference for 5-7 years of experience in sales or inside sales roles.
• Strong communication and CRM/ERP system comfort is expected.

Responsibilities

• Determine product selections and pricing using inventory, lead times, and contract terms.
• Perform order entry, quotes, and follow-up to ensure accurate processing of customer transactions.
• Observe purchasing trends to identify upsell or cross-sell opportunities.
• Handle calls and emails from distributors, contractors, and end users with product information and service issue resolution.
• Enter sales orders and related notes into CRM/ERP to support data accuracy.
• Coordinate with vendors and internal departments on availability and specs as needed.
• Follow up on quotes and shipments to ensure customer satisfaction and feedback.
• Prepare sales materials and customer records to support inside sales operations.
• Provide guidance to newer team members on system use and service best practices.
• Perform other duties and comply with policies; manage staff development where applicable.

Skills

Customer Relationship Management

Negotiation

Order Entry

Positivity

Lead Generation

Relationship Building

Education

High School Diploma

Job description

Select how often (in days) to receive an alert:

Location: Remote/Other, Remote/Other, US, Remote/Oth

Company: Southwire Company LLC

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what’spossible?

Location:Remote

Job Summary

***This position covers OEM international accounts***

Key Responsibilities

Bilingual Preferred English/Spanish

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
• Performs other duties as assigned
• Complies with all policies and standards
• Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Required Education & Experience

Minimum Education Level: High School Diploma

Years of Experience: 2-4 years

Preferred Education & Experience

Years of Experience: 5-7 Years

Spans of Control

Does this role Manage Southwire Team Members: No

Travel

Travel: None

Physical Requirements

Moving: 5%

Standing: 5%

Working Conditions

Office

Equipment

Computer/Keyboard

Action Oriented

Balances Stakeholders

Customer Focus

Nimble Learning

Plans and Aligns

Skills

Customer Relationship Management

Negotiation

Order Entry

Positivity

Lead Generation

Relationship Building

Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.