Inside Sales Representative

Metals USA; Unionburg (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off + Holidays

Health, dental, vision insurance

Life & AD&D insurance

401(K) with company match

Disability insurance

Wellness program

Career growth opportunities

Job summary

Metals USA is seeking an Inside Sales Representative for our Anaheim, CA location. The role focuses on maintaining key industrial customers, growing the base, and providing transactional sales support in a fast-paced metals environment.

You will quote, respond to inquiries, and coordinate with Outside Sales, Quality Assurance and Purchasing to ensure timely order fulfillment. Strong communication, multitasking and problem-solving are essential.

Qualifications

• Two or more years of industrial steel fabrication, structural steel sales and/or industrial sales.
• Experience in calculating proportions, circumference and volume required.
• Experience in selling in the industrial market, B2B selling, fabrication experience a plus.
• Ability to communicate oral & written effectively with both internal & external customers.
• Ability to multi-task with effective results.
• Excellent problem solving, time management and organizational skills required.
• Must have a professional demeanor and an ability to communicate effectively with all departments to foster a success-oriented, deadline driven organization.
• Ability to learn new skills and technology as it pertains to business and fabrication needs.
• Ability to demonstrate professionalism & diplomacy to include telephone etiquette
• Good analytical & organizational skills, able to make sound decisions utilizing the data on hand
• Computer Literacy; Microsoft Office Products and ERP.
• Must have demonstrated entrepreneurial acumen with a competitive edge to ensure sales success and customer satisfaction.
• Candidate must pass a pre-employment drug screen

Responsibilities

• Maintains key customers to ensure a continued base of profitable industrial business.
• Maintains and expands the database of prospects of the organization.
• Identifies the target lead decision makers in order to initiate sales process.
• Provides profitable transactional business through solicitation, quoting, email or other tools to grow the business.
• Estimates, quotes effectively customer projects. Converts opportunities into invoiced sales.
• Exceeds assigned sales goals for all competitive product lines.
• Meets and exceeds assigned sales goals while using market-driven leads.
• Executes sales cancellations or changes in the sales orders and communicates the changes with the affected internal departments.
• Plans and executes the sales plan in the defined territory.
• Acts proactively to create opportunities for new business.
• Maintains a current understanding of industry trends and technical developments that influence target accounts.
• Monitors, analyzes and communicates sales data to contribute to production service schedule.
• Responds to customer information requests; collaborates with cross-functional departments to ensure a timely and accurate response.
• Interacts with Outside Sales, Quality Assurance and Purchasing on a daily basis.
• Articulates the benefits of products to prospective customers relative to the customer's needs persuasively via the telephone.
• Learns and masters the company's products and operational procedures.
• Represents Metals USA in a positive and professional manner.
• Knows the competition and market. Provides exemplary customer service without compromise.
• Executes outbound and inbound account management; coordinates with customer service for status of orders and expedites orders.
• Resolve customer service issues as needed.
• Makes outbound follow-up calls to existing customers via telephone and email to cross-sell and up-sell.
• Emphasizes products, service, features and benefits, quotes price and discusses credit terms.
• Ensures the delivery requirement to customers is met.
• Forges relationships with Outside Sales Representatives, Production Managers and Support staff to ensure quality customer service and customer satisfaction.
• Cooperates with Outside Sales Representative to determine strategic approaches for sales.
• Participates in professional and skill training.
• Regular and predictable attendance is required for the duties of the Inside Sales Representative; software is company property and cannot be downloaded onto a non-network computer.

Skills

Industrial sales

B2B selling

Communication

Time management

Organizational skills

Problem solving

Professional demeanor

Tools

ERP

Microsoft Office

Job description

• Two (2) or more years of industrial steel fabrication, structural steel sales and/or industrial sales
• Experience in calculating proportions, circumference and volume required
• Experience in selling in the industrial market, B2B selling, fabrication experience a plus
• Ability to communicate oral & written effectively with both internal & external customers
• Ability to multi-task with effective results
• Excellent problem solving, time management and organizational skills required
• Must have a professional demeanor and an ability to communicate effectively with all departments to foster a success-oriented, deadline driven organization.
• Ability to learn new skills and technology as it pertains to business and fabrication needs
• Ability to demonstrate professionalism & diplomacy to include telephone etiquette
• Good analytical & organizational skills, able to make sound decisions utilizing the data on hand
• Computer Literacy; Microsoft Office Products and ERP.
• Must have demonstrated entrepreneurial acumen with a competitive edge to ensure sales success and customer satisfaction.
• Candidate must pass a pre-employment drug screen

External Description

Metals USA is seeking a n Inside Sales Representative for our Anaheim, CA location. Metals USA is a leading metals processor/distributor in Nor th Americ a , providing a wide range of carbon steel products and services. Metals USA is a solid, growth-oriented company servicing the defense, commercial construction, and road construction and fabrication industries.

Benefits of working with us:

• Paid Time Off (PTO) Accrual | 3 weeks within 1 year, plus 10 Holidays
• Excellent health, dental, & vision Insurance options
• Life & AD&D Insurance w/buy-up plans for Employee and Dependents
• HSA & FSA Options
• Short-Term & Long-Term Disability w/buy-up options
• 401(K) programs w-company match
• Wellness Program w/incentives
• Large company w/opportunities for growth and advancement
• Inclusive working environment

Base Salary: $50,000 - $65,000/annually, plus eligible for bonus

FLSA Status: Non - Exempt

Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Maintains key customers to ensure a continued base of profitable industrial business. Maintains and expands the database of prospects of the organization. Identifies the target lead decision makers in order to initiate sales process.
• Provides profitable transactional business through solicitation, quoting, email or other tools to grow the business.
• Estimates, quotes effectively customer projects. Converts opportunities into invoiced sales.
• Exceeds assigned sales goals for all competitive product lines. Meets and exceeds assigned sales goals while using market-driven leads.
• Executes sales cancellations or changes in the sales orders and communicates the changes with the affected internal departments.
• Plans and executes the sales plan in the defined territory. Acts proactively to create opportunities for new business.
• Maintains a current understanding of industry trends and technical developments that influence target accounts.
• Monitors, analyzes and communicates sales data to contribute to production service schedule.
• Responds to customer information requests; collaborates with cross-functional departments to ensure a timely and accurate response. Interacts with Outside Sales, Quality Assurance and Purchasing on a daily basis.
• Articulates the benefits of products to prospective customers relative to the customer's needs persuasively via the telephone.
• Learns and masters the company's products and operational procedures. Represents Metals USA in a positive and professional manner.
• Knows the competition and market. Provides exemplary customer service without compromise. Executes outbound and inbound account management; coordinates with customer service for status of orders and expedites orders. Resolve customer service issues as needed.
• Makes outbound follow-up calls to existing customers via telephone and email to cross-sell and up-sell. Emphasizes products, service, features and benefits, quotes price and discusses credit terms.
• Ensures the delivery requirement to customers is met.
• Forges relationships with Outside Sales Representatives, Production Managers and Support staff to ensure quality customer service and customer satisfaction. Cooperates with Outside Sales Representative to determine strategic approaches for sales.
• Participates in professional and skill training.
• Regular and predictable attendance is required for the duties of the Inside Sales Representative; software is company property and cannot be downloaded onto a non-network computer.

Metals USA offers competitive wages and benefits plus upward mobility towards professional growth.

Metals USA is committed to protecting our employees by creating and maintaining a workplace free of substance abuse.

Metals USA provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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