Inside Sales Representative

Dover Pumps & Process Solutions Segment, Inc.; Tyler (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Dover Precision Components, part of Dover Corporation’s Pumps and Process Solutions segment, is seeking an order management professional to support clients worldwide. You will handle quoting, processing, fulfilment and payment, ensuring timely release of orders and resolution of issues, with a discretionary bonus scheme.

Responsibilities include independent work with general supervision and contributing to a high standard of customer satisfaction.

Qualifications

• Experience in order management and processing.
• Ability to resolve order issues and processing errors.
• Flexible, independent worker capable of handling dispatcher-like tasks.

Responsibilities

• Responsible for providing order management services to clients, including order quoting, processing, fulfilment, review, entry, dispatch and payment.
• Ensures timely release of orders and adherence to pre-established standards and policies to achieve customer satisfaction.
• Monitors and resolves order issues and processing errors.

Skills

Order management

Order processing

Customer service

Job description

DOVER PRECISION COMPONENTS: Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment.

DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

WE DELIVER CUSTOMER SUCCESS. Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture.

Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls.

Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES. We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC.

Responsible for providing order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors.

Responsibilities and Compensation

• Works independently with general supervision
• Problems faced are difficult but typically not complex
• May influence others within the job area through explanation of facts, policies and practices

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job‑related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.