Inside Sales Representative

careers-sss-steel; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Life & disability insurance

HSA/FSA options

Profit-sharing

Job summary

Arbor/Metals Inc. in Tulsa, OK seeks an Inside Sales representative to sell and introduce the company to new and existing clients. You will quote customers, take orders, and track them from acceptance to completion, coordinating with operations and outside sales to meet customer expectations.

The role emphasizes building lasting relationships with customers, maintaining inventory knowledge, and using CRM tools to capture accurate information and feedback for continuous improvement.

Qualifications

• 3+ years of customer service experience in metals industry.
• Strong communication and problem-solving skills.
• Proficient computer skills: typing, Word, Excel, Outlook.

Responsibilities

• Source material and create stock and non-stock purchases.
• Maintain pipe, flange, and fittings inventory at turnover rate.
• Attend sales group meetings.
• Capture accurate CRM information.
• Quote and manage order execution from start to finish.
• Coordinate with traffic to insure on-time delivery.
• Communicate market information and capture feedback.
• Provide competitor pricing and equipment feedback.
• Establish relationships with new customers and service existing base.
• Manage database of potential customers and contact regularly.
• Team with Outside Sales to build pipeline and close sales.
• Make outbound calls to prospects.
• Relay suggestions or complaints to Quality/Operations.
• Use CRM to track important customer touches.
• Support the Quality System of the Company.

Skills

Customer service

Communication

Typing

Teamwork

Problem solving

Creative thinking

Tools

Excel

Word

Outlook

Job description

Overview

About the Position

We areseeking a motivatedInside Sales representative to join our business. This job entails selling and/or introducing the company to both new and established clients. Quoting customers and taking orders from customers. Duties involve entering, tracking and following up on orders. During the order execution process inside sales people coordinate between operations and the outside sales people to meet or exceed customer expectations. Most important is build relationship with current and prospective customers.

About Us

Arbor/Metals Inc., a sister company of Triple-S Steel, provides the highest quality Stainless Steel, Aluminum, Nickel Alloys, Titanium, Copper-Nickel, or other specialty metals in stock sizes or processed to your specifications using our in-house equipment. Most of our processing, such as sawing, shearing and computer-controlled burning of circles, rings or custom shapes is performed by our highly experienced operators. Our commitment to customer service makes Arbor/Metals Inc. an unmatched provider of processed parts.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Company-paid life and disability insurance
• HSA/FSA options and Employee Assistance Program (EAP)
• Profit-sharing bonus eligibility

Work Location: 1010 W. 37th Place Tulsa, Oklahoma 74107

Responsibilities

• Source material and create both stock and non-stock purchases
• Maintain pipe, flange, and fittings inventory at acceptable turnover rate
• Attending sales group meetings
• Capturing of accurate and complete information in customer relationship management
• Quoting and handling order execution from acceptance to completion
• Coordinating between customer and traffic dispatcher to insure on-time delivery of material
• Communicating with customers in regards to current relative market information and capturing relative feedback
• Obtain and provide feedback on Competitor pricing/equipment to Management
• Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base
• Manage a database of potential customers and contact them on a regular base for new opportunities
• Team with Outside Sales Rep to build a pipeline of opportunities and close sales
• Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
• Note suggestions or complaints and communicate to the Quality/Operations group
• Utilize CRM Software to keep track of important customer 'touches'
• Support the Quality System of the Company

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Previous interaction and experience working with customers, preferably within the steel industry.
• Minimum 3 years of experience in customer service, preferably in the Metals industry.
• Proficient level of computer skills in typing, number key, Word, Excel and Outlook.
• Able to work in a team environment.
• Exceptional communication skills.
• Problem solving and creative thinking.