Inside Sales Representative

Momentive; Town of Niskayuna (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Critical illness coverage

Orthodontia (optional)

Paid parental leave

Short term disability

Employee assistance program

PTO 25 days + holidays

401k with 5% match

Student debt payoff program

Professional development programs

Wellness programs

Job summary

Momentive, a leading global materials company, seeks an Inside Sales Representative to serve as the primary customer contact for inquiries, sample requests, and inbound leads. This on-site role supports order processing and customer satisfaction while collaborating with field sales and internal teams.

The position emphasizes accurate, responsive communication and the ability to manage multiple requests in a fast‑paced, international environment.

Qualifications

• Requires a bachelor’s degree or 6 years of equivalent experience.
• Experience building and managing customer relationships in sales or service roles.
• Proven ability to represent a brand through professional communication.
• Experience collaborating with internal teams, customers, and suppliers.
• Proficiency in Microsoft Word and basic Excel.

Responsibilities

• Handle Tier I inquiries and route Tier II to SMEs (Product, Legal).
• Own the sample order journey end‑to‑end from Salesforce intake to SAP transfer and delivery.
• Qualify and convert inbound leads and inform clients of case/sample status.
• Master Salesforce and SAP; coordinate with ad‑hoc departments to completion.

Skills

Customer relationships

Communication skills

Brand representation

Internal cross-functional teamwork

MS Word & Excel

International/faster-paced environment

Multitasking

Proactive ownership

Education

Bachelor’s degree or 6 years relevant experience

6+ years equivalent experience in lieu of degree

Tools

Salesforce

SAP

Arkieva

Job description

Inside Sales Representative

As an Inside Sales Representative, you will serve as a key customer contact for inquiries, sample requests, and inbound lead conversion across assigned business units. In this role, you will help create a positive customer experience by managing requests with accuracy, responsiveness, and professionalism while partnering closely with field sales and internal teams to support order processing, customer satisfaction, and business growth. Please note that this role requires on-site presence five days per week, Monday through Friday.

Responsibilities

• Handle Tier I inquiries (documentation, technical data sheets, certificates) and Tier II routing to subject‑matter experts (Product, Legal)
• Own the sample order journey end‑to‑end: Salesforce intake, accurate transfer to SAP, follow‑through to customer delivery
• Qualify and convert inbound leads; proactively keep clients informed of case and sample status
• Master Salesforce and SAP as primary tools; escrow and follow up with ad‑hoc departments to completion

Qualifications

• A bachelor’s degree is required, along with a minimum of 2 years proven experience successfully building and managing customer relationships in a sales or service setting (including sedentary, field, or similar environments).
• Alternatively, candidates with at least 6 years of equivalent relevant experience may be considered instead of a bachelor’s degree.
• Proven ability to represent a company’s brand positively through clear and professional communication (written and verbal).
• Experience building effective working relationships with internal teams, customers, and suppliers.
• Proficient in Microsoft Word, basic Excel, and common business technologies.
• Experience supporting customer needs in complex, international, and fast-paced environments.
• Demonstrated ability to manage multiple customer requests, prioritize by urgency and business need, and deliver on time.
• Solid business judgment with a proactive, ownership-oriented approach to customer issues.
• Detail-oriented and well-organized; able to remain professional, focused, and responsive under pressure.

Preferred

• Bilingual in English and Spanish
• Possesses hands‑on experience working with the SAP Sales & Distribution (SD) module.
• Demonstrated experience with the use of the Arkieva application, or a similar enterprise planning and forecasting platform, to support SIOP (Sales, Inventory & Operations Planning) processes.
• Familiarity with core functionalities like order processing, pricing, deliveries, and invoicing is preferred.
• Salesforce experience
• Prior experience working within the chemical industry

What We Offer

• Base Pay Range: $56,300 - $82,610
• The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.
• Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.
• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
• Short term disability with 100% base salary coverage.
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
• 25 days of Paid Time Off (PTO) plus paid holidays.
• Additional time off with years of service.
• 401k savings plan with 5% employer match plus additional contribution based on years of service.
• Student debt pay‑off program.
• Professional development programs and courses.
• Wellness programs and financial education.
• Refer to the Hiring Process tab on our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation.

About Us

Momentive is a premier global advanced materials company with a cutting‑edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre‑employment conditions, as applicable, and subject to applicable laws and regulations.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.