Inside Sales Representative

RISCO Group; Town of Italy (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A dynamic customer service firm is looking for an enthusiastic Inside Sales Representative in the Italian region. Responsibilities include generating leads through cold calls, understanding client needs to propose solutions, and maintaining customer relationships. Ideal candidates will possess strong inside sales techniques and have excellent communication skills. The company values initiative and autonomy, offering a supportive environment for personal and professional growth.

Qualifications

• Knowledge of inside sales techniques (negotiation, cross-selling, upselling).
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Prospecting and lead generation through cold calls.
• Maintain and expand the prospect database.
• Develop business opportunities by identifying new accounts.
• Conduct proactive follow-ups with clients.

Skills

Inside sales techniques

Excellent communication skills

Active listening

Time management

Initiative and autonomy

Tools

CRM systems

Job description

We are looking for an enthusiastic Inside Sales Representative to support our growing customer base in the Italian region. If you enjoy working in a dynamic environment and are passionate about customer service excellence, this position is made for you!

This position is a central point, responsible for seeking and cultivating new business opportunities in order to foster company growth. The candidate must be comfortable with a high volume of daily phone calls, generate interest, and qualify prospects up to closing sales.

Responsibilities:

• Prospecting and lead generation – analyzing and qualifying the database and references (cold calls).
• Maintain and expand the prospect database in the assigned territories.
• Understand the needs and requirements of clients and propose appropriate training solutions/programs.
• Answer incoming client calls and suggest complementary products/services to generate business opportunities.
• Respond to and assist clients regarding the loyalty program (RISCO Stars) and the RISCO Cloud revenue program.
• Develop business opportunities by seeking and identifying new accounts, contacting new clients, building relationships, and providing information, explanations, and quotes.
• Transfer qualified opportunities to the relevant sales representative for development and closure.
• Conduct proactive follow-ups with clients to obtain their feedback, ensure their satisfaction, and develop ideas to strengthen the value proposition.
• Keep records of all client interactions (phone calls, emails, meetings, quotes) updated in the CRM system.
• Collaborate with other departments to identify possible improvements / provide offers, training, marketing guidelines, competitor analysis, and other business-related topics.
• Develop customer accounts by reviewing purchase history, suggesting related or new products, and explaining value propositions.
• Ensure support in order processing and administrative activities related to sales.

Requirements

• Knowledge of inside sales techniques (negotiation, cross-selling and upselling)
• Ease on the phone and experience in handling a high volume of daily calls
• Excellent written and verbal communication skills
• Active listening and good presentation skills
• Ability to manage multiple tasks simultaneously, set priorities and manage time effectively
• Ability to learn quickly and independently
• Initiative and autonomy
• Constant maintenance of knowledge on current and future company products and services
• Advanced professional proficiency in English, both written and spoken