Client Relationship Representative (Field-Based) - Rome & Lazio

Viva.com; City of Rome (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Permanent contract via an Employer of Record (EOR)

Performance-based bonus

Comprehensive benefits package

Opportunity to work in a dynamic environment

Cultural diversity

Job summary

Viva.com is hiring a Direct Representative in Rome, NY, to promote services directly to clients and support merchants with activation processes. This role requires over 2 years of business development experience, particularly in financial services, along with skills in negotiation and organization. Applicants must be fluent in both English and Italian. The position offers a permanent contract, performance-based bonuses, and a comprehensive benefits package, all within a dynamic team environment.

Qualifications

• 2+ years of experience in business development, preferably in a financial services institution.
• Understanding of financial products/services features.
• Outstanding negotiation skills and strong organizational abilities.

Responsibilities

• Promote company services by visiting clients’ premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.

Skills

Business development experience

Negotiation skills

Organizational skills

Customer Relationship Management (CRM) systems

Fluency in English and Italian

Job description

Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

Benefits

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.