Inside Sales Representative

Solera Corporation; Town of Canton (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Solera is seeking an Inside Sales Representative (Customer Experience Executive) to drive revenue growth within a defined territory in the United States. The role focuses on increasing adjuster engagement, retention, and collaboration with internal teams to deliver exceptional service.

The ideal candidate has a proven sales track record, strong communication skills, and a customer-centric mindset. A Bachelor’s degree is preferred, and the Canton, MA office is preferred for daily presence.

Qualifications

• Proven track record of attaining sales and revenue goals in a fast-paced environment.
• Empathetic personality with strong customer orientation.
• Ability to advocate for both customer and company.
• Respond to and resolve problems quickly and effectively.
• Driven team player with a strong work ethic and multitasking ability.
• Strong written and verbal communication skills.
• 5+ years of Sales and Service experience; insurance knowledge a plus.

Responsibilities

• Serve as primary contact for customers within an assigned territory.
• Build meaningful, trusted relationships with customers.
• Provide exceptional service to win new assignments and retain business.
• Collaborate with internal teams to coordinate claims processes and account planning.
• Set expectations on processes and service levels with customers and operations.

Skills

Sales performance

Empathy

Customer advocacy

Problem solving

Team player

Multitasking

Communication skills

5+ years sales & service

Insurance industry knowledge

Office presence Canton MA

Education

Bachelor’s degree preferred

Job description

The Role

The Inside Sales Representative (Customer Experience Executive) is responsible for generating revenue growth within a targeted area of the country. The successful candidate will help grow the customer (adjuster) base within their area and ensure that our retention remains high. The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams. Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.

What You’ll Do

Goals: Responsible for revenue growth within an assigned territory Increase frequency of use from the adjusters within an assigned territory Increase adjuster retention within an assigned territory

Responsibilities: Act as the primary point of contact for adjusters within an assigned territory Build meaningful and trusted relationships with adjusters Provide exceptional customer service experience Win new assignments (claims) from adjusters Responsible for post-claim follow-up and adhering to Enservio’s Cadence process Manage the intake and delivery process Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy Set proper expectations on process and service levels with customers and internal Operations Team

What You’ll Bring

• Proven track record of successfully attaining sales and revenue goals in a fast paced environment
• Empathetic personality and a strong customer orientation
• Ability to advocate for both the customer and the company
• Ability to respond to and resolve problems quickly
• Driven team player with strong work ethic
• Ability to prioritize and multitask
• Strong communication skills written and verbal; both externally and internally 5+ years of Sales and Service experience Bachelor’s Degree preferred Knowledge of the insurance industry a plus Ability to work in the Canton, MA office daily preferred.

EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.