Contents Claims Coordinator

Solera Corporation; Town of Texas, Northern (WI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Solera Corporation is seeking a Contents Claims Coordinator for a Virtual position. You will triage complex assignments and own files through valuation services, ensuring right-sized, accurate settlements while coordinating with Adjuster Owners and internal teams.

A strong customer service foundation and remote work capability are essential. The role emphasizes fast-paced processing, SLA adherence, and collaboration across Valuation and Inventory Services, with a focus on commercial claims and

Qualifications

• Thrives in a fast-paced, results-driven environment.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage workload independently.
• Experience resolving claims within SLA guidelines.
• 1-3 years of customer service experience.
• Remote work capability with strong reliability.

Responsibilities

• Triage and handling of complex assignments to ensure claims are set up for success.
• Ownership of files from Triage to Valuation; right-sizing and collaboration as needed.
• Manages tasks to move claims to Contents Valuation.
• Responds professionally to internal and external customers.
• Collaborate across business units and queues within Enservio; across Valuation and Inventory Services.
• Understand requirements for claim handling and offer solutions to right-size the assignment.
• Adhere to service levels.
• Work closely with Adjuster Owners on accounts.
• Assist with special projects as directed by management.
• Provide customer service via Live Chat & Hotline.
• Focus on Commercial claims while supporting Personal lines claims.

Skills

Multitasking

Communication

Time management

Analytical thinking

Remote work adaptability

Customer service

Collaboration across teams

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Contents Claims Coordinator – Virtual

Who We Are Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

Job Responsibilities:

Triage and Handling of complex assignments to ensure claims are set up for success. Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed. Manages all tasks and actions necessary to move claims to Contents Valuation. Responds appropriately and professionally to customers both internally and externally. Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services. Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment. Adheres to all applicable service levels. Work closely with Adjuster Owners on accounts. Assists with special projects assigned by management. Provide customer service via Live Chat & Hotline. Primarily focused on Commercial claims but will also support Personal lines claims.

Qualifications:

Demonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and process. Strong multitasking skills with the ability to collaborate effectively across teams throughout the day. Self-motivated and capable of maintaining high productivity in a remote work setting. Excellent written and verbal communication skills. Strong analytical, listening, and problem-solving abilities. Proven time management skills with the ability to meet tight deadlines. Experience resolving claims efficiently within defined service-level agreements. Ability to prioritize tasks and manage workload independently with strong attention to detail. Comfortable making sound decisions with minimal supervision. Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools. 1-3 years of customer service experience. Prior experience or knowledge in property and casualty claims is preferred but not required. Must have flexibility to work varied shifts, including late hours, based on business needs. Associate's or Bachelor’s degree preferred; equivalent experience will be considered.

EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.