Field Claim Representative

Solera Corporation; Maryland; Hybrid; USD 42,000 - 66,000; Full time

Job summary

Solera Corporation seeks a Field Claims Representative to manage on-site insurance property claim inventories and support service offerings. You will work with field teams to follow inventory processes and build strong relationships with adjusters while pursuing business development opportunities.

You will communicate daily with managers, adhere to safety standards, and be ready to take on additional responsibilities as needed.

Qualifications

• Experience in field or on-site insurance claims is preferred.
• Strong communication and customer service skills are required.

Responsibilities

• Conduct on-site insurance property claim inventory assignments per SOS processes.
• Maintain good customer relations with adjusters to support retention.
• Communicate daily with Field Manager and Service Manager on issues and improvements.
• Follow safety procedures and be willing to assume additional responsibilities.

Skills

Customer service

Communication

Problem solving

Project management

Teamwork

Tools

Microsoft Office

Job description

Field Claims Representative

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com

The Role

Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes. Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives. Assist in business development activities in conjunction with new and existing service offerings. Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use. Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements. Follow all standard operating and safety procedures, written and oral, at all times. Ability and willingness to take on additional responsibilities as assigned.

What You’ll Do

Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff. Present in a professional manner both in personal and vehicle appearance. Ability to work in adverse conditions (post loss insurance claims). Perform work assignments in a safe and concise manner, following all Enservio safety standards. Proficient with Microsoft Office Suite. Strong problem solving and analytical skills. Strong interpersonal, writing and communication skills. Excellent personal organization and leadership skills. Results oriented with the ability to accomplish work in a team environment. Property and Casualty claim experience a plus. Restoration industry experience a plus. Ability to travel to site location in your geographic area. Ability to lift without any physical restrictions up to 30 pounds. Work independent of direct onsite supervision. Valid driver's license and reliable personal vehicle available for use.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.