Inside Sales Representative Level I

M&D; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

M&D is seeking an Inside Sales Representative in Houston to assist customers across counter, phone, and email channels. You will guide product selection, process orders, and relay pricing and shipping details while delivering top-tier service.

Qualifications include diesel parts experience, English/Spanish bilingual ability, and strong communication skills. Salesforce experience and office CRM usage are beneficial in this role.

Qualifications

• Inside sales experience preferred and customer-facing focus.
• Diesel engine parts experience required to understand product mix.
• Bilingual in Spanish and English is a plus for diverse customer interactions.
• Strong written and verbal communication skills are essential to service customers effectively.

Responsibilities

• Interact with walk-in customers at the front counter and assist with parts selection.
• Receive and process orders via counter, phone, and email.
• Inform customers of prices, shipping dates, delays, and needed details.
• Answer product operation questions or direct to subject matter expert as needed.
• Develop new leads using referrals, web, and other electronic media.
• Maintain CRM entries and document all relevant account activity.

Skills

Inside Sales Experience

Diesel engine parts experience

Bilingual Spanish and English

Strong written and verbalCommunication

Education

High School Diploma

Tools

Salesforce

Job description

Position Summary

The Inside Sales Representative assists customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top-notch customer service.

Responsibilities

• Interact with walk-in customers at the front counter
• Assist customers in selecting required parts and recommend associated products and services
• Receive and process orders via the counter, phone, and email
• Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Answer questions from customers or individuals on how a product operates or direct them to the person that can assist them
• Assist with any customer service issues that may arise
• Responsible for both Incoming/Outbound Sales Calls
• Achieves assigned performance goals and objectives as set by management to grow parts business
• Develops new leads by utilizing all available resources, including referrals, web, and other electronic media
• Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
• Documents all relevant account activity in the CRM tool or other appropriate areas
• Performs other duties as assigned by supervisor

Requirements

• Inside Sales Experience Preferred.
• Diesel engine parts experience required.
• High School Diploma (or GED or High School Equivalence Certificate).
• Bilingual a plus - Spanish and English.
• Strong written and verbal communication skills.
• Experience with Salesforce a plus.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk
• Prolonged periods of working on a computer
• Prolonged periods of standing
• Ability to repeat motions
• Ability to reach at, above, or below shoulder level
• Ability to bend, kneel, and climb
• Ability to lift and carry to 50 lbs.
• Office environment

Equal Opportunity Employment

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.