Inside Sales Representative

Chicagoland Equipment & Supply LLC; Rochester (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Total Restaurant Supply is seeking a friendly, detail-oriented customer service representative to support customers and grow sales. You will help restaurants and food-service businesses find products, process orders, answer questions, and resolve issues promptly.

Responsibilities include responding to inquiries, recommending products, preparing quotes, entering orders, and coordinating with internal teams to ensure timely delivery. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in customer service or sales in a fast-paced environment.
• Strong communication and active listening abilities.
• Ability to manage multiple requests with accuracy.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Recommend products based on customers’ needs and timelines.
• Prepare quotes, enter orders, and follow up on opportunities.
• Check product availability, pricing, and order status.
• Coordinate with purchasing, warehouse, and delivery teams to resolve issues.
• Handle returns, billing questions, and other service requests.
• Maintain accurate customer, quote, and order records.
• Build strong customer relationships and seek repeat business.
• Stay informed about products, promotions, and industry offerings.

Skills

Customer service

Sales experience

Communication

Problem-solving

Time management

Job description

Description

Position summary

We’re looking for a friendly, detail-oriented representative to support customers and grow sales at Total Restaurant Supply. You’ll help restaurants and other food-service businesses find the products they need, process orders, answer questions, and resolve issues promptly.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Recommend products based on customers’ needs, budgets, and timelines.
• Prepare quotes, enter orders, and follow up on open opportunities.
• Check product availability, pricing, delivery schedules, and order status.
• Coordinate with purchasing, warehouse, and delivery teams to resolve order issues.
• Handle returns, damaged items, billing questions, and other service requests.
• Maintain accurate customer, quote, and order records in the company’s systems.
• Build strong customer relationships and identify opportunities for repeat business.
• Stay informed about products, promotions, and industry offerings.

Qualifications

• Customer service or sales experience; experience in restaurant supply, food service, or wholesale is a plus.
• Strong communication, listening, and problem-solving skills.
• Comfortable handling multiple requests while maintaining accuracy.
• Basic computer skills and confidence learning order-entry.
• Reliable, organized, and professional.
• Able to work collaboratively with customers and internal team.