Inside Sales Representative

Circle K; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Circle K is seeking a proactive Sales Associate to connect with new prospective customers and generate new accounts. You will identify client needs, understand the competitive landscape, and submit detailed business information for underwriting and pricing.

You will maintain thorough records of sales activities using Salesforce, respond to objections, and coordinate product delivery to ensure a superior customer experience across a growing portfolio.

Qualifications

• Excellent communication with customers over the phone and in person.
• Ability to identify customer needs and make recommendations to close sales.
• Strong time management and prioritization to balance existing and prospective customers.

Responsibilities

• Meet monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts.
• Identify underlying business problems and unique requirements for Circle K clients through open-ended questions.
• Maintain records of all sales activities and use Salesforce to maximize portfolio potential.
• Address objections and price questions to acquire new customers and justify value.
• Coordinate implementation and delivery of Circle K products to new customers and ensure a high level of client satisfaction.

Skills

Communication skills

Time management

Sales skills

Active listening

Education

High School diploma or equivalent

College degree

Tools

Salesforce CRM

Microsoft Office

Job description

• Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts. Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges.
• Maintains industry knowledge including knowledge of competitive landscape.
• Demonstrates the ability to gather and submit detailed business information for underwriting and pricing.
• Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential.
• Anticipates and seeks out potential customers’ objections and concerns. Responds to unexpected or challenging questions, price questions, and objections. Understands and leverages the relationship between benefits, value, and price to acquire new customers.
• Coordinates the implementation and delivery of Circle K products to new customers. Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis. Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction. Follows up on customer issues to ensure resolution through appropriate internal and external resources.
• Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers. Builds sufficient pipeline of new customers to maintain portfolio.

Job Description

• Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts. Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges.
• Maintains industry knowledge including knowledge of competitive landscape.
• Demonstrates the ability to gather and submit detailed business information for underwriting and pricing.
• Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential.
• Anticipates and seeks out potential customers’ objections and concerns. Responds to unexpected or challenging questions, price questions, and objections. Understands and leverages the relationship between benefits, value, and price to acquire new customers.
• Coordinates the implementation and delivery of Circle K products to new customers. Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis. Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction. Follows up on customer issues to ensure resolution through appropriate internal and external resources.
• Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers. Builds sufficient pipeline of new customers to maintain portfolio.

Requirements

• High School diploma or equivalent
• 1-2 years of related sales experience
• Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
• Excellent Product and Process knowledge
• Sound sales skills: can identify customer needs and makes appropriate recommendations to confirm the sale
• Time management and work prioritization skills
• Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
• Handles complex or unusual situations with ease
• Identifies opportunities to sell/retain a customer
• Identifies and takes action to improve process or situation
• Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
• Must successfully pass a background investigation

Preferred Qualifications

• College degree
• Previous customer facing phone work
• Coaching experience or ambition preferred
• Experience with Salesforce CRM
• Must be computer literate in Word, Excel, Access and PowerPoint
• Must be able to perform the essential duties and responsibilities as described above.
• Must be able to follow state, federal and company guidelines.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.