Inside Sales Representative

PCI Enterprises, Inc.; Quitman (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive commission structure

Paid training program

Tenure-based PTO

Health insurance

Dental insurance

Vision insurance

401k match

Job summary

PCI Enterprises is a leading maker and supplier of architectural millwork, actively engaging clients to find the best solutions. Team members build strong relationships via phone, email, and live chat, offering expert guidance on features, benefits, and materials.

You will act as a trusted advisor, tailoring solutions to client needs and budgets, while quoting accurately and coordinating orders for timely delivery and post-sales support. A fast-paced, collaborative environment awaits.

Qualifications

• Strong interpersonal and communication skills with ability to build rapport with customers.
• Strong problem-solving and critical thinking skills with ability to convey complex information in a clear and understandable manner.
• Excellent organizational skills and attention to detail.
• Strong desire to work directly with clients one on one daily.
• Self-motivated with proactive approach to problem-solving.
• Ability to focus and to handle a large volume of tasks effectively and accurately.

Responsibilities

• Customer Engagement: Build and maintain strong relationships with existing and potential customers through phone, email, and live chat communication.
• Product Knowledge: Develop a deep understanding of our specialty architectural millwork solutions, their features, benefits, applications, and materials to provide expert guidance to customers.
• Consultative Selling: Act as a trusted advisor to customers, offering tailored solutions to meet their specific project requirements and budget.
• Quoting and Pricing: Prepare accurate quotes and pricing information, ensuring competitive yet profitable offerings.
• Order Processing: Efficiently process customer orders, coordinating with other departments to ensure timely delivery.
• Customer Support: Address customer inquiries, resolve issues, and provide exceptional post-sales support to ensure customer satisfaction.
• Sales Tracking: Maintain accurate records of customer interactions and sales activities using our CRM system.
• Market Awareness: Stay informed about industry trends, competitors, and market developments to identify new business opportunities.

Skills

Communication skills

Rapport with customers

Problem solving

Detail orientation

Job description

About Us: PCI Enterprises is a leading manufacturer, distributor, and online retailer of innovative specialty architectural millwork products including shutters, molding, railings, beams, and more! With a commitment to craftsmanship, design excellence, and a strong online presence, we have been serving architects, designers, builders, wholesalers, and homeowners for almost 30 years. Our dedication to quality, innovation, and customer satisfaction has earned us a reputation as a trusted source for premium millwork solutions. PCI’s repertoire includes many established brands and websites including:

• ArchitecturalDepot.com
• EkenaMillwork.com
• Millwork.com
• PacificColumns.com
• Homeover.com

About the Position

We are seeking dynamic, motivated team members play a pivotal role in helping clients find the perfect architectural millwork solutions to enhance their projects. This is an exciting opportunity for individuals who are passionate about working with clients directly and problem solving, who possess strong communication skills, and who thrive in a fast-paced and collaborative team environment.

Key Responsibilities

• Customer Engagement: Build and maintain strong relationships with existing and potential customers through phone, email, and live chat communication.
• Product Knowledge: Develop a deep understanding of our specialty architectural millwork solutions, their features, benefits, applications, and materials to provide expert guidance to customers.
• Consultative Selling: Act as a trusted advisor to customers, offering tailored solutions to meet their specific project requirements and budget.
• Quoting and Pricing: Prepare accurate quotes and pricing information, ensuring competitive yet profitable offerings.
• Order Processing: Efficiently process customer orders, coordinating with other departments to ensure timely delivery.
• Customer Support: Address customer inquiries, resolve issues, and provide exceptional post-sales support to ensure customer satisfaction.
• Sales Tracking: Maintain accurate records of customer interactions and sales activities using our CRM system.
• Market Awareness: Stay informed about industry trends, competitors, and market developments to identify new business opportunities.

Core Values

Operate within our company Core Values at all times: Work Hard, Change, Grow, Elevate, and act with Integrity

Qualifications

• Strong interpersonal and communication skills with ability to build rapport with customers.
• Strong problem-solving and critical thinking skills with ability to convey complex information in a clear and understandable manner.
• Excellent organizational skills and attention to detail.
• Strong desire to work directly with clients one on one daily.
• Self-motivated with proactive approach to problem-solving.
• Ability to focus and to handle a large volume of tasks effectively and accurately.

Job Type: Full-time

Work Location: In Office

Salary: First 90 Days = $15 Per Hour, After 90 Days = $15 Per Hour + Commission

Benefits

• Competitive commission structure.
• Paid training program with ongoing training and development opportunities.
• Tenure-based PTO program
• Health, dental, and vision insurance.
• Retirement benefits: 401k + company 1% match.

Our Core Values

Work Hard, Change, Grow, Elevate, With Integrity

Some Interesting Facts About Us

• Listed on the “Inc. 500” list three years in a row as one of the fastest growing private companies.
• Featured in “30 under 30” as an industry leader with a CEO under 30 years old.
• Largest product upload that Amazon has ever completed.
• Featured on Newsweek’s top 100 online garden and craft shops.