Inside Sales Representative

Keystone Automotive Operations; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Daily Pay

Medical, dental, vision

401(k) with company match

Paid time off

Tuition assistance

Employee discounts

Ongoing training and growth

Job summary

Keystone Automotive Operations, Inc. is seeking an Inside Sales Representative to join our Portland, OR team. You will connect with customers by phone, promote automotive aftermarket parts and services, and support order activity through CRM tools.

You’ll maintain customer relationships, analyze account activity for growth opportunities, and help new business opportunities while providing excellent product guidance and occasional travel for customer visits or trade shows.

Qualifications

• High school diploma or GED is required.
• Experience in sales or customer service preferred; training provided.
• Strong communication and relationship-building skills.
• Ability to travel occasionally for customer visits or trade shows.

Responsibilities

• Conduct outbound sales calls to an established customer base to promote products and services.
• Maintain accurate customer and account information in CRM systems.
• Analyze account activity to identify growth opportunities and sales potential.
• Provide incoming phone queue support including customer service and technical support.
• Enter quotes and orders accurately; review pricing, quantities, shipping details, and documentation.
• Answer questions about parts, pricing, availability, warranties, delivery times, and services.
• Prospect and develop relationships with potential customers to cultivate new business.
• Support continual improvement efforts and perform other duties as assigned.

Skills

Sales experience

Customer service

Communication

Organizational skills

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Customer databases

Job description

Inside Sales Representative - Automotive Aftermarket

Company: Keystone Automotive Operations, Inc.

Location: Portland, OR

Position Type: Inside Sales / Account Development

Travel: Up to 10% for customer visits or trade shows

Keystone Automotive Operations, Inc. is seeking a motivated, customer-focused Inside Sales Representative - Automotive Aftermarket to join our Portland, OR team. This role is ideal for someone who enjoys automotive aftermarket products, account development, and helping customers find the right solutions.

Why Join Keystone?

• Represent a trusted name in the automotive aftermarket parts and accessories market
• Support established customer accounts while helping grow new business opportunities
• Build your sales career with product training, supplier education, and team support

About the Role

As an Inside Sales Representative, you will connect with customers by phone, promote company products and services, support order and quote activity, and provide helpful product guidance. You'll use CRM tools, product knowledge, and strong communication skills to support daily sales goals.

What You'll Do

• Conduct outbound sales calls to an established customer base to promote products and services
• Maintain accurate customer and account information in CRM systems
• Analyze account activity to understand customer growth, decline, and sales opportunities
• Provide incoming phone queue support, including customer service and technical support
• Enter quotes and orders accurately and review pricing, quantities, shipping details, and documentation
• Answer customer questions about parts, pricing, availability, warranties, delivery times, and company services
• Prospect and develop relationships with potential customers to cultivate new business
• Support continual improvement efforts and perform other duties as assigned

What We're Looking For

• Previous sales, account management, customer service, retail sales, call center sales, automotive parts, dealership support, or related experience preferred; willing to train the right person
• High school diploma or GED
• Strong communication, relationship-building, and organizational skills
• Competitive, motivated mindset with comfort asking for the sale
• Ability to manage multiple tasks and customer relationships
• Comfort working with computers, Microsoft Office, and customer database systems
• Ability to travel occasionally for customer visits or trade shows

Preferred Skills

• Automotive aftermarket industry experience
• Some college coursework or degree preferred
• Prior sales or account management experience
• Experience training or educating customers, such as teaching online or system features

Benefits and Perks

• Competitive compensation, Daily Pay, direct deposit, and bonus opportunities
• Medical, dental, vision, prescription, HSA, and FSA benefit options
• 401(k) with company match, company-paid life insurance, long-term disability, and short-term disability options
• Paid time off and company holidays
• Tuition assistance and scholarship opportunities for dependents
• Employee referral bonus program and employee purchase discounts
• Ongoing training, internal growth opportunities, leadership development, wellness resources, and Employee Assistance Program access

Who We Are

Keystone Automotive Operations, Inc. is North America’s leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture is built on growth, inclusion, recognition, and our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.