Inside Sales Representative

Valbruna Group USA; Pompton Lakes (NJ); On-site; USD 55,000 - 90,000; Full time

Job summary

Valbruna Group USA in Pompton Lakes, NJ is seeking an inside sales professional to initiate, build, and maintain customer relationships and convert inquiries into sales. The role involves qualifying inbound leads, following up on outbound prospects, and determining pricing markup based on market conditions and order size.

Collaboration with outside sales is expected to keep materials literature current. Strong communication, analytical thinking, and MS Office proficiency are essential to manage

Qualifications

• Bachelor’s degree in related field preferred.
• Three years of inside sales experience preferred.
• Metal industry experience preferred.
• US Citizenship or Permanent Residency is required due to ITAR and EAR Regulations.

Responsibilities

• Initiates, builds, and maintains customer relationships.
• Compiles lists of prospective customers for use as sales leads.
• Handles inbound sales lead calls to convert calls into sales.
• Makes outbound lead follow‑up calls to qualify leads and sell products and services.
• Overcomes technical and business objections of prospective customers.
• Determines the markup for the material based on market conditions and order specifics.
• Determines whether to source customer orders and delivery dates.
• Investigates and responds to customer complaints regarding material shipments or claims.
• Tracks stock levels and coordinates customer training.
• Prepares reports on business transactions and contract management.
• Analyzes customer forecasts and develops stock/release programs.

Skills

Interpersonal skills

Analytical thinking

Detail-oriented

Time management

Problem solving

Independent work

Stress management

MS Office

Education

Bachelor's degree in related field

Three years of inside sales experience

Metal industry experience

US Citizenship or Permanent Residency

Tools

Microsoft Office

Job description

Essential Duties/Responsibilities

• Initiates, builds, and maintains customer relationships
  • Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, Internet Web sites, and other sources.
  • Handles inbound sales lead calls to convert calls into sales.
  • Makes outbound lead follow‑up calls to potential and existing customers by telephone and e‑mail to qualify leads and sell products and services.
• Overcomes technical and business objections of prospective customers.
• Determines the markup for the material, in consideration of market conditions, competitor positions, market application, volume of order, packaging requirements, freight costs, and customer importance.
• Responsible for determining where to source customer orders.
  • Determines whether to use floor‑stock or mill production in consideration of factors such as lead time expectations, product specifications and market applications. When production overlap exists between Italy and Fort Wayne mills, determines appropriate source based on these requirements.
  • Responsible for determining customer delivery date in consideration of factors such as level of stock in branch warehouses as well as the mills, specifications of the product, and logistics lead times.
• Responsible for investigating and recommending responses to customer complaints regarding material shipments and/or material claims. Recommendation may require mill review and/or negotiation with customer as well as consideration of the customer relationship.
• Responsible for determining if and how to respond to non‑partner customer orders based on the following considerations: customer importance & relationship, quantity of available stock, lead time for replacement material, and current rate of sale to partner customers. At times, may decline a sales opportunity or offer a lesser quantity than customer initially wanted to purchase.
• Tracks stock levels.
• Coordinates customer training.
• Prepares reports on business transactions.
• Contract Management.
  • Analyzes customer forecasts and develops stock and release programs for the benefit of the customer and Valbruna.
  • Makes recommendations to Sales Manager on an effective and efficient program/contract to supply materials to the customer.
• Works with Outside Sales Representatives to keep account activities and literature up to date.

Required Skills/Abilities

• Strong interpersonal and communications skills. Able to effectively engage stakeholders at all levels of the organization; as well as the ability to negotiate with suppliers.
• Ability to analyze complex information and make sound decisions.
• Organizational skills and attention to detail are both critical for this position. Will be expected to complete assignments and tasks with both thoroughness and accuracy.
• Excellent time management skills with a proven ability to meet deadlines and deal effectively with conflicting priorities.
• Excellent problem‑solving skills and a proactive approach.
• Ability to complete job responsibilities with minimal supervision.
• Ability to function effectively in a fast‑paced and, at times, stressful environment.
• Proficient with Microsoft Office.

Education And Experience

• Bachelor’s degree in related field preferred.
• Three years of inside sales experience preferred.
• Metal industry experience preferred.
• US Citizenship or Permanent Residency is required due to ITAR and EAR Regulations.