Customer Service Representative

Valbruna; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Valbruna in the United States is seeking a detail-oriented Customer Service/Order Entry specialist to manage customer orders from receipt to release. You will enter orders with correct grade, size, shape, and customer number, and audit colleagues’ orders for accuracy.

Responsibilities include expediting requests, communicating material issues to sales, generating replacement work orders, verifying order completion, and seeking alternative materials to fulfill sales orders, all while using MS

Qualifications

• High School Diploma or equivalent is required.
• Prior customer service experience is required.
• Metal industry experience is preferred.
• U.S. Citizenship or U.S. Permanent Residency is required due to ITAR and EAR regulations.

Responsibilities

• Correspond with customers by phone, email, or ticket system.
• Enter orders with correct grade, size, shape, and customer number.
• Audit co-workers’ orders for accuracy prior to release.
• Assist in directing expedite requests to the production planner/scheduler.
• Communicate possible material failures and remake requests to sales and create replacement work orders if needed.
• Verify % complete of sales orders and close when applicable.
• Offer deviation of product to sales to satisfy orders.
• Problem solve and seek alternate material to fulfill orders when standard material is unavailable.

Skills

Interpersonal skills

Organizational skills

Time management

Problem solving

Independent work

Stress management

MS Office

Education

High School Diploma

Associate’s Degree preferred

Job description

Founded in 1925 and a leader in the production of Stainless Steels, Nickel Alloys and Titanium Long products, Valbruna is a private company with 2,700 employees and an annual output of approx. 250,000 tons of specialty steels. Production is primarily focused on Stainless Steels and Specialty Alloys, available in blooms and billets, ingots, round, square, flat, hexagonal and angle bars, wire rod, wire, reinforcement bars and threaded rods, with the expressed goal of satisfying the most sophisticated needs of the customer. To that end, Valbruna is constantly updating its production capabilities and experience.

Essential Duties and Responsibilities

• Corresponds with customer by phone, email, or through the ticket system.
• Enters orders with correct grade, size, shape, and customer number.
• Audits co‑workers’ orders for accuracy prior to orders being released.
• Assists in directing expedite requests to appropriate production planner/scheduler.
• Communicates possible material failures and remake requests to sales, and creates a new replacement production work order if necessary.
• Verifies % complete of sales orders and manually closes when applicable.
• Offers deviation of product to sales if necessary to satisfy sales order.
• Problem solves; looks for alternate material to fulfill sales order if standard material is unavailable.

Required Skills/Abilities

• Strong interpersonal and communications skills. Able to effectively engage stakeholders at all levels of the organization.
• Organizational skills and attention to detail are both critical for this position. Will be expected to complete assignments and tasks with both thoroughness and accuracy.
• Excellent time management skills with a proven ability to meet deadlines and deal effectively with conflicting priorities.
• Excellent problem‑solving skills and a proactive approach.
• Ability to complete job responsibilities with minimal supervision.
• Ability to function effectively in a fast‑paced and, at times, stressful environment.
• Proficient with Microsoft Office.

Education and Experience

• High School Diploma required, Associate’s Degree preferred.
• Prior customer service experience required.
• Metal industry experience preferred.
• U.S. Citizenship or U.S. Permanent Residency is required due to ITAR and EAR regulations.