Inside Sales Representative

PIR Sales, INC.; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

PIR Sales, Inc. in Phoenix, AZ seeks an Inside Sales Representative to support customers and drive revenue growth. This full-time, on-site role handles inbound and outbound calls while nurturing relationships with wholesalers, contractors, and partners.

You will collaborate with outside sales and operations, learn product lines, and help maintain accurate account information. The role requires strong communication, customer service, and CRM/ERP experience; a high school diploma is required with

Qualifications

• Demonstrated inside sales experience, including handling inquiries, preparing quotes, and closing orders.
• Strong customer service and customer satisfaction skills, with the ability to build trust and respond promptly to customer needs.
• Experience with lead generation and basic account management to develop and maintain productive business relationships.
• Effective written and verbal communication skills, with attention to detail and accuracy in documentation.
• Comfort with using CRM or ERP systems, Microsoft Office, and other sales tools.
• Ability to work on-site in Chandler, AZ, manage multiple tasks, and prioritize in a fast-paced environment.

Responsibilities

• Handle inbound and outbound sales calls, respond to product inquiries, and prepare quotes and order entries.
• Nurture relationships with wholesalers, contractors, and partners, and follow up on leads.
• Collaborate with outside sales and operations teams to ensure customer satisfaction and timely delivery.
• Learn product lines and contribute to sales initiatives aligned with company goals.

Skills

Inside sales

Customer service

Lead generation

Account management

Communication

CRM/ERP software

Education

High school diploma

Business/Marketing coursework preferred

Tools

CRM software

ERP systems

Microsoft Office

Job description

Company Description

PIR Sales, Inc., established in 1992, is a leading manufacturers’ representative serving the plumbing, irrigation, waterworks, and fire-life safety industries in Arizona and Southern Nevada. The company has built long-term partnerships with wholesalers, engineers, architects, and contractors, supporting sustained growth and market presence. With a 27,000-square-foot warehouse, PIR Sales, Inc. provides efficient, timely shipments throughout its service areas. Many manufacturers have worked with the company’s principals for over 25 years, reflecting strong sales performance, reliable customer service, and quality product lines. PIR Sales, Inc. continues to focus on professional representation and collaborative relationships across the industry.

Role Description

The Inside Sales Representative is a full-time, on-site role based in Phoenix, AZ, focused on supporting customers and driving revenue growth. This position manages inbound and outbound sales calls, responds to product inquiries, and prepares quotes and order entries using company systems. The role includes nurturing relationships with wholesalers, contractors, and other partners, following up on leads, and helping maintain accurate account information. The Inside Sales Representative collaborates closely with outside sales and operations teams to ensure customer satisfaction, timely delivery, and effective communication. Day-to-day responsibilities also involve learning product lines, tracking sales activity, and contributing to sales initiatives that align with company goals.

Qualifications

• Demonstrated Inside Sales experience, including handling inquiries, preparing quotes, and closing orders.


• Strong Customer Service and Customer Satisfaction skills, with the ability to build trust and respond promptly to customer needs.


• Experience with Lead Generation and basic Account Management to develop and maintain productive business relationships.


• Effective written and verbal communication skills, with attention to detail and accuracy in documentation.


• Comfort with using CRM or ERP systems, Microsoft Office, and other sales tools.


• Ability to work on-site in Chandler, AZ, manage multiple tasks, and prioritize in a fast-paced environment.


• Knowledge of plumbing, irrigation, waterworks, or fire-life safety products is beneficial but not required; willingness to learn is essential.


• High school diploma or equivalent required; additional education in business, marketing, or a related field is a plus.