Customer Service Representative

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; North Reading (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Group insurance

401(k) plan

Employee Stock Purchase Plan

Paid vacation & holidays

Job summary

Richelieu Hardware Ltd, a leading North American distributor of specialty hardware, is seeking a Customer Service Representative in North Reading, MA. This full-time role supports order processing, showroom inquiries, and sales quotes, Monday through Friday dayshift.

You will assist customers, collaborate with outside sales, research product solutions, and ensure high levels of service and accuracy. Proficiency with MS Office and a background in cabinetry or building materials are valued.

Qualifications

• Experience in a similar customer service role.
• Knowledge of cabinetry, kitchen & bath or building materials.
• Strong customer service, problem-solving and project management skills.
• Team oriented with initiative and drive.
• Proficiency with MS Office applications (Excel, Word, Outlook).
• AS400 experience is preferred but not mandatory.
• High school graduate; some college preferred.

Responsibilities

• Provide customer service and verify order information in a timely manner.
• Support showroom customers with questions and order placement.
• Process quotes and collaborate with outside sales reps on orders.
• Solicit new or additional sales by phone and in person.
• Research product solutions to address field-project issues.
• Work with Operations Manager and maintain Monday–Friday dayshift.

Skills

Customer service

Problem solving

Project management

Team oriented

Initiative

AS400

MS Office

Education

High School diploma

Some college

Tools

AS400

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 110 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking an Customer Service Representative to join our team of professionals.

Full time: Monday through Friday

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube .

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.

• Answer phone calls from customers placing orders as well as provide sales quotes
• Work closely alongside outside sales representatives with customer orders and quotes
• Assist walk-in customers in the showroom with questions and order placement
• Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
• Research product solutions for customers to solve field-project issues
• Hours of operation are Monday to Friday dayshift.

What We Are Looking For

• Related experience in a similar position
• Knowledge of Cabinetry, Kitchen & Bath or similar Building Materials
• Developed customer service, problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• AS400 experience preferred but not mandatory
• High School graduate, some college courses preferred
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks

Compensation And Benefits

• Competitive market-based hourly pay rate
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation and holidays

We are an equal opportunity employer.