Inside Sales Representative

Heidtman Steel; Michigan; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(k) plan with company match

Health club reimbursement

Tuition assistance

Job summary

Heidtman Steel in Erie, MI is seeking an Inside Sales Representative (ISR) who will be crucial in assisting customers and processing orders to ensure high service levels. The ISR will enter orders, provide quotes, and maintain customer relationships while resolving complaints effectively.

The ideal candidate has previous inside sales experience in steel processing, excellent communication skills, and a detail-oriented approach. We offer competitive compensation, a comprehensive benefits package, and a supportive family-like environment.

Qualifications

• Previous inside sales experience within the steel processing industry preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Enter customer orders based on schedules and forecasts.
• Provide accurate and timely quotes to customers.
• Maintain extensive internal and external customer contact.
• Release finished goods in accordance with customer needs.
• Address and resolve customer complaints and inquiries.
• Manage charge backs and related issues.
• Collaborate effectively as a team player.

Skills

Strong communication skills

Detail-oriented

Problem-solving abilities

Organizational skills

Customer service commitment

Ability to work in a fast-paced environment

Proficient in order entry software

Job description

Heidtman Steel Products, Inc. is seeking a motivated and detail-oriented Inside Sales Representative (ISR) to join our team in Erie, MI. The ISR will play a crucial role in assisting customers, processing orders, and ensuring a high level of service and satisfaction.

Key Responsibilities

• Enter customer orders based on schedules and forecasts
• Provide accurate and timely quotes to customers
• Maintain extensive internal and external customer contact
• Release finished goods in accordance with customer needs
• Address and resolve customer complaints and inquiries
• Manage charge backs and related issues
• Collaborate effectively as a team player while also being able to work independently
• Focus on developing and building strong customer relationships
• Cross-train to provide coverage for team members during absences
• Perform other duties as assigned

Requirements

• Previous inside sales experience within the steel processing industry (preferred)
• Strong communication and interpersonal skills
• Excellent problem‑solving abilities
• Detail‑oriented with strong organizational skills
• Ability to work in a fast‑paced environment
• Proficient in using computer systems and software for order entry and customer management
• Team‑oriented mindset with a commitment to customer service

Company Information

Heidtman Steel is a leading service center network with over 70 years of excellence in steel processing and customer‑focused solutions. As a family‑owned company, we are proud to combine innovation with a strong “can‑do” attitude, delivering tailored solutions to customers ranging from large OEMs to small job shops.

We value our employees as our most important resource and foster a supportive, family‑like environment.

What We Offer

• Competitive compensation with return‑on‑equity incentives
• Comprehensive benefits package including medical, vision, dental, and prescription coverage
• 401(k) plan with company match and flexible spending account
• Company‑paid disability and life insurance benefits
• Health club reimbursement and tuition assistance and more

We invite qualified candidates to apply and become a part of our dynamic team at Heidtman Steel Products.

EEO