Inside Sales Pro: Steel Industry, Customer Solutions

Heidtman Steel; Michigan; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(k) plan with company match

Health club reimbursement

Tuition assistance

Job summary

Heidtman Steel in Erie, MI is seeking an Inside Sales Representative (ISR) who will be crucial in assisting customers and processing orders to ensure high service levels. The ISR will enter orders, provide quotes, and maintain customer relationships while resolving complaints effectively.

The ideal candidate has previous inside sales experience in steel processing, excellent communication skills, and a detail-oriented approach. We offer competitive compensation, a comprehensive benefits package, and a supportive family-like environment.

Qualifications

• Previous inside sales experience within the steel processing industry preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Enter customer orders based on schedules and forecasts.
• Provide accurate and timely quotes to customers.
• Maintain extensive internal and external customer contact.
• Release finished goods in accordance with customer needs.
• Address and resolve customer complaints and inquiries.
• Manage charge backs and related issues.
• Collaborate effectively as a team player.

Skills

Strong communication skills

Detail-oriented

Problem-solving abilities

Organizational skills

Customer service commitment

Ability to work in a fast-paced environment

Proficient in order entry software

Job description

Heidtman Steel in Erie, MI is seeking an Inside Sales Representative (ISR) who will be crucial in assisting customers and processing orders to ensure high service levels. The ISR will enter orders, provide quotes, and maintain customer relationships while resolving complaints effectively.

The ideal candidate has previous inside sales experience in steel processing, excellent communication skills, and a detail-oriented approach. We offer competitive compensation, a comprehensive benefits package, and a supportive family-like environment.