Inside Sales Representative

Freudenberg Management (Shanghai) Co. Ltd.; Macon (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Freudenberg Management (Shanghai) Co. Ltd. is seeking an Inside Sales/Account Management professional in the United States (Georgia, Macon) to proactively develop relationships with accounts by phone and email.

You will serve as the primary contact for existing customers, addressing needs and driving closures while managing leads through the Crisp CRM system. The role requires strong communication skills, urgency, and the ability to prioritize in fast-paced settings.

Qualifications

• Bachelor degree or relevant work experience in inside sales, customer service, or account management.
• ERP system (SAP) and Microsoft Office certifications.
• Strong communication, urgency, and customer-first mindset.

Responsibilities

• Proactively develops and manages strong business relationships using telephone and email to prospect accounts.
• Serves as the primary contact for existing customers, addressing needs and bringing them to closure.
• Address customer feedback and resolve complaints to ensure high satisfaction.
• Follow-up and proactively approach leads from website, phone, email, or social media.
• Independently manage smaller accounts.
• Build and maintain long-lasting customer relationships through proactive support.
• Track leads in Crisp CRM and monitor progress.

Skills

Inside Sales

Customer Service

Account Management

Telesales

Education

Bachelor Degree

Tools

SAP ERP

Microsoft Office

CRM system

MS Excel

MS Outlook

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Pro-actively develops and manages strong business relationships using telephone and email resources to prospect accounts.
• Serves as the primary point of contact for existing customers, efficiently utilizing all forms of communication to identify and bring to closure any customer needs.
• Address customer feedback and resolve complaints efficiently to ensure high levels of satisfaction.
• Follow-up and proactively approach leads which come in via external methods (e.g., website, phone, email, social media)
• Independently manage smaller accounts.
• Build and maintain strong, long-lasting customer relationships through regular follow-ups and proactive support.
• Track and monitor leads/ prospects and file in CRM (Crisp); become a CRM Regional Representative.TBD

Qualifications:

• Bachelor Degree or Relevant Work Experience (Inside Sales, Customer Service, or Account Management preferred)
• Relevant post qualifying certifications (ERP System {SAP preferred}, Microsoft office, CRM system)
• Ability to work well and prioritize in time-sensitive situations where customer satisfaction is the ultimate goal. Must act with a sense of urgency.
• Proficient in the use of Microsoft (MS) Office, with focus on demonstrated working knowledge of MS Excel and MS Outlook
• Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents
• Highly effective telesales skills, including professional demeanor, artful negotiation skills, and outstanding phone etiquette
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced setting.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Performance Materials LP (USA)