Inside Sales Representative

Freudenberg Performance Materials LP; Illinois; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K match

Diversity & Inclusion

Health insurance

Paid holidays

Performance bonus

Job summary

Freudenberg Performance Materials LP (USA) is seeking an Inside Sales Representative to pro-actively develop and manage strong business relationships using telephone and email to prospect accounts. You will serve as the primary contact for existing customers, addressing needs and resolving issues to ensure satisfaction.

Requirements include a Bachelor’s degree or relevant experience, SAP or ERP familiarity, and proficient MS Office tools.

Qualifications

• Bachelor degree or relevant work experience in sales, customer service, or account management.
• ERP SAP experience preferred; proficient MS Office and CRM usage.
• Strong written and verbal communication with ability to handle multiple priorities.

Responsibilities

• Develop and manage strong business relationships by phone and email.
• Be primary contact for existing customers, addressing needs.
• Address feedback and resolve complaints to ensure satisfaction.
• Follow up on leads from website, phone, email, and social media.
• Independently manage smaller accounts.
• Maintain long-lasting relationships through proactive support.
• Track leads in CRM (Crisp) and support CRM regional representation.

Skills

Communication skills

Telesales

Time management

Urgency & prioritization

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Office

CRM (Crisp)

MS Excel

MS Outlook

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is part of the Freudenberg Group and a leading global supplier of innovative technical textiles for a broad range of markets: From apparel, automotive, building materials, civil engineering, energy, filter media, healthcare and to building interiors and more. Join our team and shape the future of innovation with us! Discover our world at www.freudenberg-pm.com.

Benefits

• 401K Match: Save for retirement with the company's help.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Performance Related Bonus: When you have an impact, you can reap the rewards.

Macon - Allied Industrial Blvd

On-Site

Freudenberg Performance Materials LP (USA)

Inside Sales Representative

Responsibilities

• Pro-actively develops and manages strong business relationships using telephone and email resources to prospect accounts.
• Serves as the primary point of contact for existing customers, efficiently utilizing all forms of communication to identify and bring to closure any customer needs.
• Address customer feedback and resolve complaints efficiently to ensure high levels of satisfaction.
• Follow-up and proactively approach leads which come in via external methods (e.g., website, phone, email, social media)
• Independently manage smaller accounts.
• Build and maintain strong, long-lasting customer relationships through regular follow-ups and proactive support.
• Track and monitor leads/ prospects and file in CRM (Crisp); become a CRM Regional Representative.TBD

Qualifications

• Bachelor Degree or Relevant Work Experience (Inside Sales, Customer Service, or Account Management preferred)
• Relevant post qualifying certifications (ERP System {SAP preferred}, Microsoft office, CRM system)
• Ability to work well and prioritize in time-sensitive situations where customer satisfaction is the ultimate goal. Must act with a sense of urgency.
• Proficient in the use of Microsoft (MS) Office, with focus on demonstrated working knowledge of MS Excel and MS Outlook
• Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents
• Highly effective telesales skills, including professional demeanor, artful negotiation skills, and outstanding phone etiquette
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced setting.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.