Inside Sales Representative

G.W. Berkheimer Co., Inc.; Fort Wayne (IN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Account/Health Saves

Job summary

The Inside Sales Representative at G.W. Berkheimer Co., Inc.

will assist walk-in and phone customers with orders and returns while building relationships and delivering excellent customer service. This full-time, on-site role in Fort Wayne, IN requires sales and HVAC product knowledge, strong communication, and data-entry proficiency to process transactions, support the warehouse, and promote company promotions and programs.

Qualifications

• Excellent sales and customer service skills.
• Excellent communication skills and teamwork.
• HVAC product knowledge and data entry ability.
• Ability to learn terminology and use computer system.
• 2+ years sales or customer service experience.

Responsibilities

• Assist walk-in and phone customers with orders and returns.
• Provide product and technology information to customers.
• Process purchase orders, credits, warranties and returns.
• Coordinate with warehouse for order pickup and stocking displays.
• Keep customers informed about promotions and programs.
• Attend meetings and training sessions.

Skills

Sales

Customer service

Communication

Teamwork

Data entry

HVAC knowledge

Product knowledge

Will call / orders

Tools

HARDI Counter Specialist Certification Level 1 & 2

Job description

• Base Pay $16.00 - $24.00 / Hour
• Job Category Customer Service, Sales, HVAC
• Industry Wholesale, Distribution, Customer Service
• Employee Type FT Non-Exempt

Contact information

Position Summary:

The Inside Sales Representative will assist walk-in and phone customers with their orders and returns while building relationships and providing excellent customer service.

Essential Job Duties and Responsibilities:

• Serve counter and phone customers with speed, efficiency, courtesy, and professionalism.
• Communicate basic product and technology information to customers.
• Communicate with warehouse personnel as needed for order pick up and accept payments.
• Communicate with warehouse personnel to ensure the display area is stocked and well maintained.
• Process purchase orders, credit memos, warranty returns and other paperwork on a timely basis.
• Assist customers to locate will call orders.
• Perform AHIR and model number lookups.
• Keep customers current on sales promotions and programs.
• Attend and participate in all scheduled events, including sales meetings, training classes and other business-related gatherings.
• Build positive relationships with customers by providing professional assistance to improve customer’s profit.
• Enhance Berkheimer relationships and image with vendors and current and prospective customers.

Minimum Qualifications:

Candidate must possess excellent sales and customer service skills. Excellent communication skills. Ability to work as part of a team and learn the products, terminology, and general use of HVAC equipment. Data entry skills required. Basic knowledge of product lines and sufficient knowledge of the computer system to process basic customer transactions. Minimum of 2 years sales or customer service experience or prior industry/field experience or education. Internal candidates should be able to reach this level with 6 months to 1 year of GWB experience. Completion of the HARDI Counter Specialist Certification Level 1 & 2 or equivalent.

Physical Demands:

• Will be required to stand for moderate periods of time. Prolonged period of sitting at a desk and working on a computer Ability to build and maintain relationships with clients Consistently follows procedures and adheres to standards Must be able to understand and interpret a variety of instructions furnished in written and oral form and follow directions. Must be able to communicate effectively orally and in writing Ability to understand product codes and terminology Calculate and count Analyze facts and determine next course of action

Working Conditions:

Must work as part of a team in an open office area with noise and distractions. May go into the warehouse which may be hot or cold depending on the outdoor temperature.

Featured Benefits:

• Medical Insurance
• Vision Insurance
• Flexible Spending Account/Health Savings Account