Inside Sales Representative

Staco Energy Products Co.; Lewisville (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Staco Energy Products Co. is seeking a customer support representative in Lewisville, Texas. The ideal candidate will be responsible for ensuring customer issues are resolved within company policies and expectations. Key duties include troubleshooting customer problems, collaborating with various internal departments, and supporting customers and sales representatives. Ideal candidates will have strong customer support experience, an electrical technical aptitude, and excellent communication skills, all while demonstrating a customer-centric mindset.

Responsibilities

• Work directly with customers to troubleshoot and identify problems.
• Work internally with various departments to resolve customer issues.
• Follow up with customers to ensure all issues are resolved satisfactorily.
• Provide support for customers, agents, and sales representatives.
• Cover the Sales Order Entry function as necessary.
• Qualify sales opportunities and perform price and availability checks.
• Data entry and various administrative support responsibilities.

Skills

Customer support experience or aptitude

Electrical technical aptitude

Professional telephone skills

Active listening skills

Customer-centric mindset

Ability to multi-task

Efficient typing speed

Job description

Description

This position is responsible for ensuring that any customer issues are resolved satisfactorily within the parameters of company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work directly with customers to troubleshoot and identify problems
• Work internally with various departments as necessary to resolve customer issues
• Follow up with customers to ensure al issues are resolved satisfactorily
• Provide support for customers, agents and outside sales representatives
• Cover the Sales Order Entry function as necessary
• Qualify sales opportunities, price and availability checks, sales quoting and outbound sales calls
• Data entry and various administrative support responsibilities

Requirements

• Customer support experience or aptitude
• Electrical technical aptitude
• Professional telephone skills
• Active listening skills
• Customer-centric mindset
• Ability to multi-task, prioritize, switch focus quickly and manage time effectively
• Efficient typing speed