Inside Sales Representative

Tuff Shed, Inc.; Lancaster (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and bonus programs

Medical benefits including virtual_vis

Dental & Vision Benefits

FSA

ESOP

Paid Time Off and Holidays

401(k) plan

On-Demand Pay

Job summary

Tuff Shed, Inc. in Lancaster, TX seeks an engaging Inside Sales Representative to guide customers from inquiry to purchase. You will conduct consultative conversations, prepare quotes, explain financing options, and document activities in CRM while aiming for personal and team sales goals.

The role offers a hybrid schedule after training: 2 days remote and 3 days in office, with opportunities to collaborate across departments and contribute to a positive customer experience.

Qualifications

• Must have strong customer engagement and consultative selling skills.
• Proven ability to manage multiple customer opportunities and follow-up activities.
• Experience using CRM platforms such as Salesforce or similar systems.

Responsibilities

• Engage professionally with customers and partners through approved platforms.
• Conduct consultative sales conversations to understand needs and present products and upgrades.
• Guide opportunities from inquiry to sale, including quotes and financing options.
• Prepare and revise quotes and present financing options.
• Follow up consistently using established sales processes and KPIs.
• Document customer activities in CRM and company systems.
• Stay informed about products, promotions, policies and sales practices.
• Collaborate with internal teams to support customers and meet sales goals.

Skills

Customer engagement

Consultative selling

Rapport building

Multi-opportunity mgmt

English/Spanish (bonus)

Org & time mgmt

MS Office & CRM

Team collaboration

Education

High school diploma

Tools

Sales CRM (Salesforce)

Microsoft Office

Job description

"DESIGN" YOUR CAREER AT TUFF SHED!

Based within the Customer Service Center in Lancaster, TX, Tuff Shed is looking for an engaging, motivated Inside Sales Representative to help customers move confidently from initial inquiry to purchase.

In this role, you will connect with customers through multiple communication channels, learn what they need, recommend appropriate products and options, prepare quotes, explain financing solutions, and follow each opportunity through the sales process. You will play an important part in delivering a positive customer experience while achieving individual and team sales goals.

This role offers a hybrid work schedule option available after Training: 2 days remote / 3 days in office.

What You'll Do

• Engage professionally with customers and business partners through approved communication platforms.


• Conduct consultative sales conversations to understand customer needs, answer questions, address objections, and recommend appropriate products, services, options, and upgrades.


• Guide customer opportunities through the sales process, from initial inquiry through completed sale, customer quotation, or qualified lead.


• Prepare and revise customer quotes and present available financing options.


• Follow up consistently with customers using established sales processes and contact expectations.


• Accurately document customer activities and interactions in company systems and CRM platforms.


• Stay informed about company products, promotions, policies, procedures, and sales practices.


• Work toward established sales goals, activity expectations, KPIs, and customer experience objectives.


• Collaborate with internal departments, field teams, and business partners to support customers and achieve sales objectives.


• Participate in team meetings, coaching sessions, training and professional development activities.

What You'll Bring

• Strong customer engagement and consultative selling skills.


• Ability to establish rapport, build trust, and develop customer relationships.


• Ability to identify customer needs and recommend effective solutions.


• Ability to manage multiple customer opportunities and follow-up activities simultaneously.


• Ability to communicate effectively both verbally (English/Spanish bilingual skills is helpful but not required) and in writing.


• Strong organizational, problem-solving, and time-management skills.


• Proficiency with Microsoft Office, internet applications, and CRM systems.


• Ability to learn and utilize company technology, communication systems, and sales tools.


• Ability to work effectively within a collaborative team environment.

Experience

• Experience in inside sales, retail sales, phone sales, virtual sales, internet sales, customer-facing sales, or similar customer engagement roles preferred


• Experience meeting sales goals, conversion objectives, or performance metrics preferred.


• Experience utilizing CRM platforms such as Salesforce or similar systems preferred.


• Experience working in a call center or customer service environment preferred

Education

• High school diploma OR equivalent

WHAT’S IN IT FOR YOU?

Our Competitive Benefits And Rewards

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

• Competitive compensation and bonus programs (based on position)


• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!


• Dental & Vision Benefits


• Flexible Savings Account (FSA)


• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company


• Paid Time Off and Paid Holidays.


• 401(k) plan


• On-Demand Access to Your Pay! - Why wait until pay day?

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.