Inside Sales Representative

Walker Recruitment Service; Kentucky; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Career growth

Job summary

Walker Recruitment Service in Kentucky is seeking an Inside Sales Representative to manage the full sales cycle from inquiry to order, blending technical aptitude with customer service for our metal manufacturing operations.

You will respond to inquiries, prepare quotes, maintain CRM records, collaborate with engineering and production, and pursue upsell opportunities while delivering responsive support to customers. This role offers growth in a growing company with strong benefits.

Qualifications

• 2+ years in inside sales or customer service in manufacturing or metals.
• Ability to read and interpret basic engineering.
• Proficient in Microsoft Office; experience with ERP or CRM systems preferred.
• Self-motivated with strong organizational and follow-up skills.
• Capable of working in a fast-paced manufacturing environment.

Responsibilities

• Respond to inbound inquiries via phone and email; qualify leads and identify customer needs.
• Prepare and issue quotes based on print specs, materials, and production capabilities.
• Follow up on quotes and maintain an active pipeline of prospects.
• Collaborate with engineering and production to assess feasibility of custom profiles.
• Process orders and coordinate lead times and delivery schedules.
• Build relationships with existing accounts to drive repeat business and upsell.
• Maintain CRM records: contacts, quotes, orders.
• Support outside sales with account management and sample requests.
• Resolve order discrepancies and shipping issues promptly.
• Stay current on material pricing and industry trends.

Skills

Inside sales

Customer service

CRM software

Microsoft Office

ERP systems

Engineering reading

Tools

CRM software

ERP systems

MS Office

Job description

Job Description

The Inside Sales Representative serves as a key point of contact for new and existing customers, managing the full sales cycle from initial inquiry through order placement. This role requires a blend of technical aptitude and customer service skill, supporting our metal manufacturing operations.

Key Responsibilities

• Respond promptly to inbound customer inquiries via phone and email, qualifying leads and identifying customer needs
• Prepare and issue accurate customer quotes based on print specifications, material requirements, and production capabilities
• Follow up on open quotes and maintain an active pipeline of prospective business
• Collaborate with engineering and production teams to assess feasibility of custom profiles and special requirements
• Process customer purchase orders and coordinate with operations to confirm lead times and delivery schedules
• Build and maintain strong relationships with existing accounts to drive repeat business and identify upsell opportunities
• Maintain accurate records in CRM software including contact activity, quote history, and order status
• Support outside sales efforts with account management, sample requests, and customer correspondence
• Assist in resolving order discrepancies, shipping issues, and customer concerns in a timely manner
• Stay current on material pricing, industry trends, and competitive landscape

Qualifications

• 2+ years of inside sales or customer service experience, preferably in manufacturing, metals, or industrial products
• Ability to read and interpret basic engineering
• Proficiency in Microsoft Office; experience with ERP or CRM systems preferred
• Self-motivated with strong organizational and follow-up skills
• Comfortable working in a fast-paced, detail-oriented manufacturing environment

Strong written and verbal communication skills

Company Description

Great opportunity with growing company. Exceptional benefits.