Inside Sales Representative

U.S.-Lumber-Grou; Joppatowne (MD); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid Time Off

Paid Holidays & Floating Holidays

Additional perks

Job summary

Specialty Building Products is growing its Inside Sales team and seeks a motivated, customer-focused professional to drive success for customers and the organization. You will build strong relationships, support sales growth, and contribute to a culture committed to excellence.

The Inside Sales Representative will deliver product expertise, respond to inquiries, process orders, and collaborate with Outside Sales to meet revenue and margin targets.

Qualifications

• 2+ years of sales, customer service, or inside sales experience.
• Building products, millwork, lumber, or construction industry experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Outlook, Excel, and Word.
• Basic mathematical and analytical skills.
• Proven ability to build customer relationships and support sales growth.

Responsibilities

• Develop and maintain strong relationships with new and existing customers.
• Collaborate with Outside Sales partners to support strategic account growth initiatives for revenue and margin targets.
• Assist customers with product selection, order placement, quotes, and issue resolution.
• Recommend appropriate and/or additional products based on potential customer needs, including sharing awareness of new product offerings.
• Engage with customers regarding inquiries about products, pricing, availability, and delivery timelines in a timely manner.
• Manage customer follow-up activities to ensure satisfaction and identify additional business opportunities.
• Communicate shipping updates, anticipated delays, and order status information.
• Support digital platform sales by maintaining proficiency in customer-facing applications.
• Stay informed on industry and regional trends, competitor activity, and market developments within the building products sector.
• Maintain accurate customer information and sales documentation.
• Support team initiatives and contribute to a positive, collaborative work environment.

Skills

Inside Sales

Customer Service

Relationship Building

Multi-Tasking

Communication

Tools

Microsoft Outlook

Excel

Word

Job description

Join a Growing Team at Specialty Building Products

As part of our continued growth, we are expanding our Inside Sales team and seeking a motivated, customer-focused professional to help drive success for our customers and organization. This opportunity offers the chance to build strong customer relationships, support sales growth, and contribute to a values-driven culture committed to excellence.

What You'll Do

As an Inside Sales Representative, you will serve as a trusted resource for customers by delivering exceptional service, product expertise, and sales support.

Key responsibilities include:

• Develop and maintain strong relationships with new and existing customers.
• Collaborate with Outside Sales partners to support strategic account growth initiatives for revenue and margin targets.
• Assist customers with product selection, order placement, quotes, and issue resolution.
• Recommend appropriate and/or additional products based on potential customer needs, including sharing awareness of new product offerings.
• Engage with customers regarding inquiries about products, pricing, availability, and delivery timelines in a timely manner.
• Manage customer follow-up activities to ensure satisfaction and identify additional business opportunities.
• Communicate shipping updates, anticipated delays, and order status information.
• Support digital platform sales by maintaining proficiency in customer-facing applications.
• Stay informed on industry and regional trends, competitor activity, and market developments within the building products sector.
• Maintain accurate customer information and sales documentation.
• Support team initiatives and contribute to a positive, collaborative work environment.

What Makes You Successful

The ideal candidate is:

• Customer-focused and relationship-driven.
• An effective communicator who enjoys solving problems.
• Organized, self-motivated, and proactive.
• Comfortable working in a fast-paced sales environment.
• Skilled at balancing multiple priorities while maintaining attention to detail.
• A strong team player who values collaboration and accountability.

Qualifications

• 2+ years of sales, customer service, or inside sales experience.
• Building products, millwork, lumber, or construction industry experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Outlook, Excel, and Word.
• Basic mathematical and analytical skills.
• Proven ability to build customer relationships and support sales growth.
• Strong organizational and time management abilities.

Why Join Us?

We're growing and investing in our people. This position represents an expansion of our team and provides an excellent opportunity to join a company committed to professional development, career advancement, and long-term success.

Compensation: $55,000 - $80,000 annually, plus commission opportunities based on performance.

Specialty Building Products is the leading distributor of specialty building products in North America.SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations.Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

• Medical, Dental, Vision given on the 1 st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS ADDITIONAL PERKS!

Serving our communities:

We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Productsis an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.