Inside Sales Representative

Trace3; Irvine (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision plans

401(k) Retirement Plan with Employer Match

Competitive Compensation

Training and development programs

Work-life balance and generous paid time off

Job summary

Trace3 in Irvine, California, is seeking an Inside Sales Representative to support sales activities by generating new customers and growing existing accounts. This role involves collaborating with outside sales, ensuring customer satisfaction, and processing transactions efficiently. The ideal candidate has a bachelor's degree, at least three years of relevant experience, and strong interpersonal skills. The position offers a competitive salary and comprehensive benefits, including medical, dental, and 401(k) plans.

Qualifications

• Minimum of three years of sales support or operations-related experience.
• Ability to quickly learn detailed information about products and services.
• Self-motivated team player with strong initiative.

Responsibilities

• Generate new and repeat sales by providing product and technical information.
• Determine customer requirements and recommend products and solutions.
• Accurately process customer transactions including orders and returns.

Skills

Interpersonal communication skills

Problem-solving skills

Time management skills

Strong organization

Education

Bachelor’s degree in finance or technical degree

Job description

JOB SUMMARY

Under the general direction of the Director, Business Operations, the Inside Sales Representative (ISR) will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Generate new and repeat sales within the Strategic Accounts department by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Set up and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Perform other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree in finance or technical degree preferred.
• A minimum of three years of sales support or operations related experience.
• Strong interpersonal communication skills for interacting with employees, vendors, clients.
• Team player who is self‑motivated, shows initiative, anticipates and prevents issues by executing advanced problem‑solving skills.
• The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate Trace’s value to the customer while maximizing revenue and margin generation.
• Highly organized, detail‑oriented, excellent time management skills and able to effectively prioritize tasks in a fast‑paced, high‑volume, and evolving work environment.
• Comfortable meeting deadlines in an entrepreneurial environment.
• Strong ability to operate independently.

SALARY

$90,000 - $110,000 USD

BENEFITS

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

EQUAL OPPORTUNITY EMPLOYMENT

As an equal‑opportunity employer, Trace3 bases all employment decisions on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.