Inside Sales Representative

Interactive Display Solutions, Inc.; Irvine (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Interactive Display Solutions, Inc. is seeking an Inside Sales/Customer Service professional to support established clients and work closely with the Account Manager to drive sales and ensure smooth order processing.

The role emphasizes proactive communication, order management, and collaboration with purchasing, warehouse, and outside sales to meet delivery commitments and customer expectations.

Qualifications

• Fast-paced, self-directed entrepreneurial environment.
• Excellent verbal and written communication.
• Proficient in MS Word, PowerPoint, Excel, and Outlook.
• Excellent telephone sales personality skills.
• Decision-making, problem resolution and creative thinking.
• Ability to multitask with shifting priorities.

Responsibilities

• Cooperate with the Account Manager to determine strategic approaches for sales.
• Process sales orders from customers and communicate changes with related departments.
• Contact customers after sales to ensure ongoing satisfaction and resolve complaints.
• Coordinate with Purchase and Warehouse for order status and delivery commitments.
• Monitor shipment dates to ensure timely delivery and expedite as needed.
• Inform customers of production schedules and deadlines.
• Assist with scheduled physical inventory counts.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Tools

MS Word

MS PowerPoint

MS Excel

Outlook

Job description

An Inside Sales/Customer Service is primarily a customer service function and entails selling or introducing products to established clients, in close conjunction with outside sales. Customer interfacing includes requests for quotations, lead times, order placement, expediting, or changes, the building of quotations, writing orders, and communicating pertinent information proactively back to customers. Inside Sales/Customer Services handles the project execution actions and overall coordination of these service activities between the purchasing coordinator and outside sales.

Responsibilities

Cooperate with the Account Manager to determine strategic approaches for sales.

Process sales orders from customers and communicate the changes with the related departments.

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.

Coordinate with the Purchase Coordinator for status on orders to ensure the delivery commitment to customers is met.

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Inform customers of production schedules and deadlines.

Coordinate with Warehouse and Purchase Coordinator for the inbound and outbound shipments.

Assist in scheduled physical inventory counts.

Perform other duties as assigned.

Organization Relationships

The Inside Sales/Customer Services reports directly to the Vice President of Sales.

JOB REQUIREMENTS

Able to work in a fast-paced, self-directed entrepreneurial environment

Exceptional verbal and written communication skills

Highly proficient computer skills, including MS Word, PowerPoint, Excel, and Outlook

Excellent telephone sales personality skills

Decision-making, problem resolution, and creative thinking skills

Able to multitask activities with shifting priorities

Job Type: Full-time

Pay:The salary will be determined after the interview

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Experience

• Microsoft Excel: 1 year (Required)
• Microsoft Word: 2 years (Required)

Ability to Relocate

• Irvine, CA 92618: Relocate before starting work (Required)