Inside Sales Representative

Merritt-Aluminum-Products-Company; Fort Lupton (CO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical, dental, vision insurance

Company paid life insurance

Voluntary disability insurance

401(k) with company match

Profit-sharing bonus potential

Job summary

Merritt Aluminum Products in Colorado is seeking a motivated Lead Generation and Sales Support professional to build a strong pipeline and partner with the outside sales team. The role focuses on identifying prospects, executing outbound calls, qualifying inbound inquiries, and using CRM to drive growth.

Responsibilities include presenting product features, delivering customized proposals and quotes, and entering orders into ERP.

Qualifications

• Experience in a tech support or customer service role or equivalent skill set.
• Strong ability to identify customer needs and translate them into solutions.
• Excellent communication and computer skills required.

Responsibilities

• Identify and research potential customers through various channels like cold calling, email campaigns, market research and existing customer reviews.
• Complete 20+ outbound calls daily to prospects and existing customers.
• Present product features, benefits, and value propositions effectively.
• Deliver product demonstrations via phone, video conferencing, or screen sharing; Prepare and deliver customized proposals and quotes.
• Close sales and achieve monthly and quarterly revenue targets; Enter orders into the ERP quickly and accurately.
• Maintain and grow a strong pipeline with the outside sales team; track interactions in CRM.

Skills

Lead generation

Prospecting

Cold calling

CRM tools

Market research

Proposal & quotes

Outreach campaigns

Education

High School Diploma

Associate degree

Tools

CRM

ERP

Office software

Job description

Have you ever worked for a two-time ‘Best Company to Work for in Colorado’ winner? Do you enjoy working for a company that is growing, with big company benefits and a small company feel?Why Merritt Aluminum Products?In 2019 and again in 2024, Merritt Aluminum Products had the honor of winning the Best Companies to Work for in Colorado by CoBiz. We pride ourselves in being the best for our employees, our customers, and each other. Along with having amazing co-workers by your side, we offer a total compensation package that includes:PTOPaid holidaysGenerous employer contributions to medical, dental, vision, and life insuranceCompany paid life insurance and additional voluntary life availableVoluntary long term & short-term disabilityQuarterly profit-sharing bonus potential401(k) with company matchThe hiring range for this position is $21 to $29 per hour depending on experience.LEAD GENERATION & PROSPECTINGIdentify and research potential customers through various channels like, cold calling, email campaigns, market research, and existing customer reviewsQualify inbound leads from marketing campaigns and website inquiriesBuild and maintain a strong pipeline of prospects in coordination with the outside sales teamUtilize CRM tools to track, manage, and grow prospect interactionsConduct market research to uncover new business opportunitiesSALES ACTIVITIESComplete 20+ outbound calls daily to prospects and existing customersConduct needs assessments to understand customer requirements and challengesPresent product features, benefits, and value propositions effectivelyDeliver product demonstrations via phone, video conferencing, or screen sharingPrepare and deliver customized proposals and quotesClose sales and achieve monthly and quarterly revenue targetsEnter orders into the ERP quickly and efficientlyCUSTOMER SUPPORT & RELATIONSHIP MANAGEMENTQuickly and accurately identify customer questions, issues and needsRecommend the most effective product or solution with a focus on ease and efficiencyMaintain a positive, professional and empathetic approach in all customer interactionsHandle challenging situations with composure and confidenceGuide customers through solutions in a clear and patient mannerPRODUCT KNOWLEDGE & ADVISORYMaintain a deep understanding of company products, services, and customer use casesClearly articulate product advantages versus competitorsApply best practices to recommend, explain, and sell optimal solutionsSERVICE RESPONSIVENESSMeet or exceed team response time goals for calls, inquiries, and feedbackContribute to improved response times through documentation and knowledge sharingMaintain accurate and up-to-date records of all sales and customer interactions in CRMTrack and report key performance metrics (call volume, conversion rates, revenue)Produce accurate and timely written orders with minimal revisions requiredParticipate in sales meetings, training sessions, and team initiativesORGANIZATION & EFFICIENCYStay organized and ensure all customer issues are followed through to completionAccurately document required information to support reporting and operationsUtilize downtime productively for continuous improvement and developmentIdentify opportunities to improve products, services, and customer experienceContribute to the implementation of process improvements to address recurring issuesProvide feedback to marketing on lead quality and campaign effectivenessCore ValuesINTEGRITYExhibits honesty and integrityMaintains appropriate personal behaviorAble to admit mistakes and learn from themTRUSTHonors commitmentsMaintains regular attendanceRequires minimal supervisionEXCELLENCEDemonstrates sound and accurate judgementDemonstrates a clear understanding of the company's mission statement and valuesAccepts and uses feedback to improve performanceRESPECTRespects the decisions of co-workers within the organizationUses appropriate speech, language and tones with othersDoes NOT gossip or involve themselves in the personal lives of co-workersTEAMWORKWorks cooperatively in group/team environmentsProactively offers assistance and support to co-workersPlaces the importance of team achievement above individual achievementEDUCATIONAL AND EXPERIENCE REQUIREMENTSHigh School Diploma, associate’s degree or an equivalent level of training or experienceRelevant experience in a tech support, customer service role or an equivalent skill setStrong computer skills and technical knowledgeProven ability to provide quality customer service supportStrong organization skills to promptly address all customer inquiriesAbility to develop detailed knowledge of Company products, features and benefitsStrong problem-solving abilityStrong customer interaction and people skillsThis job description identifies the major responsibilities of this position. Employees may be required to perform other duties as assigned, to assist with executing the company's business model, promoting the company's culture, mission and values.