Inside Sales Representative (53883)

Merritt Aluminum Products Company; Fort Lupton (CO); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Merritt Aluminum Products Company in Fort Lupton, CO is seeking an Inside Sales Representative to generate leads, nurture prospects, and support the outside sales team. You will conduct 20+ outbound calls daily, perform needs assessments, present product benefits, and prepare quotes.

Strong CRM skills and organization are essential for success in this role. We offer a comprehensive compensation package with PTO, holidays, and company benefits, plus potential profit sharing and a 401(k) plan with

Qualifications

• High School Diploma or equivalent required.
• Experience in tech support or customer service preferred.
• Strong computer skills and technical knowledge.

Responsibilities

• Lead generation and prospecting through cold calls, email, and research.
• Qualify inbound leads and maintain a strong pipeline with CRM.
• Deliver product demonstrations and prepared proposals.
• Enter orders accurately into ERP system and track metrics.
• Provide customer support and maintain positive relationships.
• Support organization and process improvements across the team.

Skills

Customer service

Cold calling

CRM tools

Communication

Organization

Education

High School Diploma or equivalent

Tools

CRM tools

ERP system

Job description

Inside Sales Representative (53883)# Inside Sales Representative (53883)Fort Lupton, CO 80621## OverviewSalary Range$21.00 - $29.00 HourlyPosition TypeFull TimeJob ShiftDay## DescriptionHave you ever worked for a two-time ‘Best Company to Work for in Colorado’ winner? Do you enjoy working for a company that is growing, with big company benefits and a small company feel?**Why Merritt Aluminum Products?**In 2019 and again in 2024, Merritt Aluminum Products had the honor of winning the Best Companies to Work for in Colorado by CoBiz. We pride ourselves in being the best for our employees, our customers, and each other. Along with having amazing co-workers by your side, we offer a total compensation package that includes:* PTO* Paid holidays* Generous employer contributions to medical, dental, vision, and life insurance* Company paid life insurance and additional voluntary life available* Voluntary long term & short-term disability* Quarterly profit-sharing bonus potential* 401(k) with company match**The hiring range for this position is $21 to $29 per hour depending on experience.***LEAD GENERATION & PROSPECTING*1. Identify and research potential customers through various channels like, cold calling, email campaigns, market research, and existing customer reviews2. Qualify inbound leads from marketing campaigns and website inquiries3. Build and maintain a strong pipeline of prospects in coordination with the outside sales team4. Utilize CRM tools to track, manage, and grow prospect interactions5. Conduct market research to uncover new business opportunities*SALES ACTIVITIES*1. Complete 20+ outbound calls daily to prospects and existing customers2. Conduct needs assessments to understand customer requirements and challenges3. Present product features, benefits, and value propositions effectively4. Deliver product demonstrations via phone, video conferencing, or screen sharing5. Prepare and deliver customized proposals and quotes6. Close sales and achieve monthly and quarterly revenue targets7. Enter orders into the ERP quickly and efficiently*CUSTOMER SUPPORT & RELATIONSHIP MANAGEMENT*1. Quickly and accurately identify customer questions, issues and needs2. Recommend the most effective product or solution with a focus on ease and efficiency3. Maintain a positive, professional and empathetic approach in all customer interactions4. Handle challenging situations with composure and confidence5. Guide customers through solutions in a clear and patient manner*PRODUCT KNOWLEDGE & ADVISORY*1. Maintain a deep understanding of company products, services, and customer use cases2. Clearly articulate product advantages versus competitors3. Apply best practices to recommend, explain, and sell optimal solutions*SERVICE RESPONSIVENESS*1. Meet or exceed team response time goals for calls, inquiries, and feedback2. Contribute to improved response times through documentation and knowledge sharing3. Maintain accurate and up-to-date records of all sales and customer interactions in CRM4. Track and report key performance metrics (call volume, conversion rates, revenue)5. Produce accurate and timely written orders with minimal revisions required6. Participate in sales meetings, training sessions, and team initiatives*ORGANIZATION & EFFICIENCY*1. Stay organized and ensure all customer issues are followed through to completion2. Accurately document required information to support reporting and operations3. Utilize downtime productively for continuous improvement and development4. Identify opportunities to improve products, services, and customer experience5. Contribute to the implementation of process improvements to address recurring issues6. Provide feedback to marketing on lead quality and campaign effectiveness**Core Values***INTEGRITY*1. Exhibits honesty and integrity2. Maintains appropriate personal behavior3. Able to admit mistakes and learn from them*TRUST*1. Honors commitments2. Maintains regular attendance3. Requires minimal supervision*EXCELLENCE*1. Demonstrates sound and accurate judgement2. Demonstrates a clear understanding of the company's mission statement and values3. Accepts and uses feedback to improve performance*RESPECT*1. Respects the decisions of co-workers within the organization2. Uses appropriate speech, language and tones with others3. Does NOT gossip or involve themselves in the personal lives of co-workers*TEAMWORK*1. Works cooperatively in group/team environments2. Proactively offers assistance and support to co-workers3. Places the importance of team achievement above individual achievement## Qualifications*EDUCATIONAL AND EXPERIENCE REQUIREMENTS** High School Diploma, associate’s degree or an equivalent level of training or experience* Relevant experience in a tech support, customer service role or an equivalent skill set* Strong computer skills and technical knowledge* Proven ability to provide quality customer service support* Strong organization skills to promptly address all customer inquiries* Ability to develop detailed knowledge of Company products, features and benefits* Strong problem-solving ability* Strong customer interaction and people skillsThis job description identifies the major responsibilities of this position. Employees may be required to perform other duties as assigned, to assist with executing the company's business model, promoting the company's culture, mission and values.