Inside Sales Representative

US LBM; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Raymond Building Supply, a division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to support new and existing customers with product guidance, quotes, and order processing. This role emphasizes responsive communication and accurate documentation across multiple sites in southwest Florida.

The position involves coordinating deliveries, maintaining stock, handling credits and returns, and building lasting customer relationships.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Responsibilities

• Respond to customer inquiries regarding product selection, orders, prices and quotations.
• Initiate telephone calls to customers to generate sales and obtain orders.
• Enter work orders, returns, credits and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products and pricing specifications.
• Manage project schedules by coordinating with outside sales, jobsites and customers.
• Maintain stock levels on sales floor and stockroom.
• Research credits, returns and late payments as needed.
• Handle back orders, resolve billing issues and close data.
• Develop and grow professional relationships with customers.

Skills

Interpersonal skills

Customer relations

Written and verbal communication

Inventory awareness

Computer literacy

Education

High School Diploma or GED

Tools

Calculator

Cash register

Job description

Founded in 1957, Raymond Building Supply supplies specialty building materials to customers across southwest Florida, operating multiple locations in the state, including custom millwork, wall panel and truss manufacturing facilities. Raymond's operations also include Jones Lumber, with locations in Boca Raton and Fort Pierce, and LouMac Distributors in Fort Myers.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What You Will Do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills And Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Raymond Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.