INSIDE SALES REPRESENTATIVE

Toledo Steel Supply, Inc; Erie (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k profit-sharing

Paid time off

Job summary

Toledo Steel Supply is seeking an Inside Sales Representative to communicate with customers, understand their needs, and guide them through the sales process.

The ideal candidate will manage multiple tasks, build rapport quickly, and contribute to a professional, team-oriented environment. Prior inside sales or customer service experience and familiarity with ERP systems are valued. We offer competitive wages, medical/dental/vision insurance, 401k profit-sharing, and paid time off.

Qualifications

• High school diploma or GED.
• Inside Sales or Customer Service experience.
• Proficient with ERP software or similar database.
• Excellent written and verbal communication skills.
• Strong listening and sales skills.
• Organized with attention to detail.

Responsibilities

• Source new sales opportunities via inbound and outbound emails and calls.
• Follow up on leads and move opportunities toward closure.
• Learn multiple pricing structures for quoting.
• Route qualified opportunities to the appropriate person for further development and closure.
• Understand customer needs and identify sales opportunities.
• Upsell other services offered by the company for customer convenience.
• Maintain database of current and potential customers.
• Research competitors within the industry.
• Demonstrate teamwork to ensure accurate information is relayed.
• Recommend relevant sales solutions to customers.
• Establish and maintain rapport with customers.

Skills

Communication skills

Customer service

Teamwork

Organization

Education

HS diploma/GED

Tools

ERP software

Job description

Description

Toledo Steel Supply is a competitive steel supplier with a fun, fast-paced, professional work environment. We seek people who value Service, Teamwork, going Above and Beyond, Respecting Others, and Success. We offer competitive wages, medical, dental, and vision insurance, 401k profit‑sharing, and paid time off.

Position Summary

This position will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. The ideal candidate should be able to prioritize several tasks and have good time management skills. The Inside Sales Representative must demonstrate the ability to quickly build rapport to achieve customer satisfaction.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, unless such accommodation would cause undue hardship.

• Source new sales opportunities through inbound and outbound emails and phone calls
• Follow-up on any leads
• Willing to learn multiple pricing structures for quoting
• Route qualified opportunities to the appropriate person for further development and closure
• Understand customer needs and identify sales opportunities
• Ability to upsell other services provided by the company that will be of convenience to the customer
• Maintain database of current and potential customers
• Research and stay informed about our competitors within the industry
• Demonstrate teamwork to ensure accurate work and information to be relayed
• Recommend relevant sales solutions to customers
• Establish and maintain rapport with customers
• Other duties assigned

Additional Attributes

• Maintain a positive attitude
• Respect for your fellow co-workers and supevision
• Self-motivated and dedicated worker
• Ability to work within a team environment
• Good organization skills

Toledo Steel Supply is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

Requirements

• High school diploma or GED
• Previous Inside Sales or Customer Service experience
• Proficient with ERP software or similar database
• Excellent written and verbal communication skills
• Exceptional customer service skills and the ability to navigate through problems to come to reasonable solutions
• Strong listening and sales skills
• Organized with a strong attention to detail

Work Environment and Physical Demands

• Office environment and predominately sedentary
• Occasional standing, walking, and lifting up to 20 lbs.
• Exposure to noise, dust, and materials from the adjacent steel processing area