INSIDE SALES REPRESENTATIVE

Toledo Steel Supply; Erie (Erie County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k profit-sharing

Paid time off

Job summary

Toledo Steel Supply is seeking an Inside Sales Representative to connect with customers, understand needs, and ensure a smooth sales process. You will prioritize tasks and manage time effectively while quickly building rapport to achieve customer satisfaction.

The ideal candidate has prior Inside Sales or Customer Service experience, strong communication, and the ability to learn pricing structures and upsell additional services offered by Toledo Steel Supply.

Qualifications

• High school diploma or GED required.
• Previous Inside Sales or Customer Service experience.
• Proficiency with ERP software or similar database.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and problem-solving abilities.
• Strong listening and sales skills.
• Organized with strong attention to detail.

Responsibilities

• Source new sales opportunities through inbound and outbound emails and phone calls.
• Follow-up on leads and opportunities.
• Learn and apply multiple pricing structures for quoting.
• Route qualified opportunities to the appropriate person for development and closure.
• Understand customer needs and identify sales opportunities.
• Upsell additional services offered by the company to customers for convenience.
• Maintain database of current and potential customers.
• Stay informed about competitors in the industry.
• Demonstrate teamwork to ensure accurate information is relayed.
• Establish and maintain rapport with customers.

Skills

Written communication

Verbal communication

Customer service

Listening skills

Sales skills

Organized

Education

High school diploma or GED

Tools

ERP software

Job description

Description

Toledo Steel Supply is a competitive steel supplier with a fun, fast-paced, professional work environment. We seek people who value Service, Teamwork, going Above and Beyond, Respecting Others, and Success. We offer competitive wages, medical, dental, and vision insurance, 401k profit‑sharing, and paid time off.

Position Summary

This position will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. The ideal candidate should be able to prioritize several tasks and have good time management skills. The Inside Sales Representative must demonstrate the ability to quickly build rapport to achieve customer satisfaction.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, unless such accommodation would cause undue hardship.

• Source new sales opportunities through inbound and outbound emails and phone calls
• Follow‑up on any leads
• Willing to learn multiple pricing structures for quoting
• Route qualified opportunities to the appropriate person for further development and closure
• Understand customer needs and identify sales opportunities
• Ability to upsell other services provided by the company that will be of convenience to the customer
• Maintain database of current and potential customers
• Research and stay informed about our competitors within the industry
• Demonstrate teamwork to ensure accurate work and information to be relayed
• Recommend relevant sales solutions to customers
• Establish and maintain rapport with customers
• Other duties assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Attributes

• Maintain a positive attitude
• Respect for your fellow co‑workers and supervision
• Self‑motivated and dedicated worker
• Ability to work within a team environment
• Good organization skills

Toledo Steel Supply is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.

Qualifications and Requirements

• High school diploma or GED
• Previous Inside Sales or Customer Service experience
• Proficient with ERP software or similar database
• Excellent written and verbal communication skills
• Exceptional customer service skills and the ability to navigate through problems to come to reasonable solutions
• Strong listening and sales skills
• Organized with a strong attention to detail

Work Environment and Physical Demands

The following environment/atmospheric working conditions are commonly, but not always, associated with the performance of this position.

• Office environment and predominately sedentary
• Occasional standing, walking, and lifting up to 20 lbs.
• Exposure to noise, dust, and materials from the adjacent steel processing area