Inside Sales Representative

Ilitch Sports + Entertainment; Detroit (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Olympia Entertainment in Detroit seeks an Inside Sales Representative to drive ticket package sales for all sports and entertainment through cold calling and new business development.

You will build relationships with new clients and strengthen ties with existing customers while meeting sales goals and managing orders and follow-ups. The role requires a bachelor’s degree, strong phone skills, and proficiency with Microsoft Office during busy event cycles.

Qualifications

• Bachelor’s degree required; one year of related experience preferred.
• Knowledge of ticketing sources helpful but not required.

Responsibilities

• Meet or exceed individual and team sales goals.
• Research and prospect new leads for all sports and entertainment ticket packages.
• Make a minimum of 75 outgoing cold calls per day to generate new business.
• Set at least 10 face-to-face appointments per week.
• Handle incoming calls from sales prospects and process ticket orders.
• Provide excellent customer service to generate new clients and referrals.
• Promote sales programs during events and activities.
• Maintain accurate daily/weekly/monthly sales reports.

Skills

Cold calling

Sales

Customer service

Time management

Communication

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Amaze, Inspire, Unite

Job Summary:

The Inside Sales Representative is responsible for driving sales of ticket packages for all sports and entertainment through cold calling to generate new business. This position is also responsible for developing new customer relationships and strengthening relationships with existing customers.

Key Responsibilities:

• Meet or exceed both individual and team sales goals.
• Actively research and prospect new sales leads to sell for all sports and entertainment and partial plan ticket packages (additional goals for group and premium seating sales will be established).
• Meet or exceed a minimum of 75 outgoing cold calls per day in an effort to generate new business.
• Set a minimum of 10 face-to-face appointments per week in an effort to generate new business.
• Handle all incoming calls from sales prospects.
• Process ticket orders in a timely and efficient manner.
• Provide excellent customer service to generate new clients and sales revenue, as well as repeat business and referrals.
• Network and implement sales promotion programs during all sports and entertainment events, as well as various other activities.
• Maintain and submit accurate daily, weekly and month reports on sales activity.
• Ensure timely collection of payments, monitor ticket fulfillment and maintain detailed records on purchase history.
• Contribute positively to the sales team atmosphere by developing mutually beneficial working relations with all sales team members.

Required Knowledge, Skills and Abilities:

• Minimum of a bachelor’s degree from a four-year college or university.
• One year of related experience preferred, but not necessary.
• Knowledge and previous use of ticketing sources, but not necessary. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Possess the highest integrity and ethical standards.
• Assertive, competitive, passionate, goal orientated and a strong work ethic.
• Have a friendly, professional and confident telephone manner.
• Excellent time management and organizational skills - must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
• Effective oral and written communication skills.
• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.
• Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.

Preferred Knowledge, Skills and Abilities:

• Experience working in the sports and entertainment industry.
• Knowledge and previous use of ticketing sources preferred, but not necessary.
• Knowledge of sports and entertainment industry.

Working Conditions:

• Irregular and extended hours including nights, weekends, and holidays.
• Exposure to high noise level.
• Frequent visual/auditory attention.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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