Revenue Generation Associate (Washington State University)

Playsports; Pullman (WA); On-site; USD 41,000 - 48,000; Full time

Job summary

Playfly Sports is seeking a Revenue Generation Associate to join our team at Washington State University. The role involves outbound phone calls, in-person appointments, and campus tours to sell season tickets and group plans, with a focus on delivering exceptional customer service.

You'll maintain CRM records, work with leadership to meet sales goals, and help grow revenue across ticketing products while representing a diverse and inclusive workplace culture.

Qualifications

• Experience in ticket sales or related sales roles is preferred.
• Strong communication and interpersonal skills for presenting to clients.
• Ability to maintain accurate records in CRM systems and track progress.

Responsibilities

• Make outbound calls and service inbound calls for all ticketed sports.
• Meet or exceed weekly and monthly sales goals while delivering value and service.
• Maintain and update CRM records for prospects and customers.
• Work home games and perform sales and service duties as assigned.
• Contact area businesses and individuals to sell season tickets and group plans.
• Conduct outbound calls and face-to-face appointments daily.

Skills

Ticket sales experience

Excellent communication

Presentation skills

Organizational skills

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

REVENUE GENERATION ASSOCIATE

Pullman, Washington

THE RUNDOWN

Playfly Sports is looking for a Revenue Generation Associate to join our team at Washington State University. The associate should be passionate about and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. Revenue will be generated primarily from outbound phone calls, venue tours, and face‑to‑face appointments/presentations. Day‑to‑day leadership and mentoring of this position will be provided by the Director, Sales and Service. Revenue Generation Associates will receive the tools, programs, and systems necessary to "BE GREAT."

WHAT YOU’LL ACCOMPLISH

• Perform outbound calls and service inbound calls for all ticketed sports. Inventory available for sale across at this location include, but is not limited to season tickets, renewals, upgrades and add‑ons, group tickets, partial/mini‑plan ticket packages, and single‑game tickets
• Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
• Maintain computerized records of all prospects and customers within Ticketing/CRM database
• Work home games, performing various ticket sales and service duties as assigned and agreed upon with leadership
• Contact area businesses and individuals via phone, in‑person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
• Execute outbound calls and face‑to‑face appointments daily
• Additional responsibilities as assigned by Leadership Team
• Other job‑related duties as assigned

WHAT YOU’LL BRING

• Experience in ticket sales is preferred but not required
• Bachelor’s Degree is preferred but not required
• Desire to grow a career in the sports ticket sales industry or collegiate athletics
• Strong work ethic, self‑starter, demonstrated organizational skills and attention to detail.
• A genuine desire to help people
• Computer proficient (Microsoft Word, Excel, Outlook)
• Excellent communication, presentation and listening skills
• Ability to remain focused on sales goals, work independently and as part of a team.
• Ability to encourage collaboration, flexibility, equity, and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate‑controlled office environment
• May require occasional travel

COMPENSATION

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The base pay range for this role is:

$41,200 — $48,200 USD

WHAT WE DO

Playfly Sports is the full‑service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome‑based solutions into 90‑million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high‑profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

Equal Opportunity Employer

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