Inside Sales Representative

Jobless; Dallas, Northern (TX, KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Company expansion and growth

Team-oriented environment

Consistent year-round work

Great benefits + PTO

Job summary

Veridian Service Partners is hiring a Sales Development Representative in Dallas to be the first point of contact for customers. You will manage inbound/outbound calls, qualify opportunities, and schedule home consultations for our sales team.

You will document interactions in the CRM and strive to exceed daily and weekly targets. Ideal candidates have 1+ year in customer service, strong communication, and are fluent in English; Spanish a plus.

Qualifications

• 1+ year of customer service or call center experience.
• Strong communication and problem-solving skills.
• Proficient in Google Workspace, Microsoft Office and CRM systems.

Responsibilities

• Respond quickly to inbound calls, inquiries and marketing leads.
• Schedule in-home consultations and qualify opportunities.
• Maintain organized lead records and track outcomes.
• Provide a friendly professional customer experience.
• Document interactions in the CRM system and follow up on activity.
• Meet or exceed daily/weekly performance metrics and collaborate with the sales team.

Skills

Customer service

Call center

Communication

Problem-solving

Bilingual (EN/ES)

Education

High school diploma or equivalent

Some college preferred

Tools

Google Workspace

Microsoft Office

CRM systems

Job description

Why work with us:

• Competitive pay (based on experience)
• On-the-job training
• Company Expansion and growth opportunities
• Team-oriented work environment
• Consistent work year-round
• Great benefits + PTO package

About the role:

The Sales Development Representative serves as the first point of contact for customers, handling inbound and outbound calls related to scheduling, service inquiries, and customer support. Provides professional, courteous, and efficient service to ensure customer satisfaction and loyalty. This role is the bridge between a homeowner’s interest and a booked consultation, the single most important conversion point in our sales process.

What you\'ll do:

Inbound Lead Management

• Respond quickly to inbound phone calls, web inquiries, and marketing leads
• Engage homeowners to understand project needs and qualify opportunities
• Schedule in-home consultations for the sales team
• Ensure a professional and positive first impression of the company

Outbound Lead Follow-Up

• Conduct outbound calls to follow up on new leads, past inquiries, and marketing campaigns
• Re-engage homeowners who have not yet scheduled appointments
• Confirm upcoming appointments and reduce cancellations or no-shows

Customer Engagement

• Educate homeowners on our services and the consultation process
• Handle basic questions about services, timelines, and expectations
• Provide a friendly and professional customer experience

CRM & Administrative Duties

• Accurately document customer interactions in the CRM system
• Track appointment bookings, call outcomes, and follow-up activity
• Maintain organized lead records and ensure timely follow-up

Performance & Team Contribution

• Meet or exceed daily and weekly performance metrics including calls, contact rate, set rate, issue rate, demo rate, booked appointments, and revenue per set appointment.
• Collaborate with the sales team to ensure smooth appointment handoffs
• Participate in team meetings, training, and coaching sessions

What we are looking for:

To effectively perform the duties for this position, individuals must be able to demonstrate competencies that are essential to the position, which include:

• High school diploma or equivalent; some college preferred.
• 1+ year of customer service or call center experience.
• Natural ability to lead a conversation while building rapport quickly over the phone.
• Strong communication and problem-solving skills.
• Proficient in Google Workspace, Microsoft Office and CRM systems.
• Comfortable working in a fast-paced, growing environment with limited structure.
• Bilingual (English/Spanish) a plus but not required.

At Veridian Service Partners, we believe in putting people first—our team, our customers, and our communities.

Backed by private equity and focused on growth through both organic expansion and acquisitions, we are building the most admired and profitable home services company in America’s top 50 markets.

Veridian is more than just a name; it represents growth, integrity, and opportunity. We’re expanding across the outdoor services space with a commitment to quality, professionalism, and a culture rooted in respect and teamwork. Join us as we continue to grow, innovate, and make a lasting impact—one backyard at a time.