Inside Sales Representative

Senske Family of Companies; Coppell (TX); On-site; USD 42,000 - 72,000; Full time

Job summary

Senske Family of Companies in Coppell, TX is seeking an enthusiastic Inside Sales Representative to join our call center team. You will manage inbound and outbound calls, understand customer needs, recommend solutions, and close sales in a fast-paced environment.

You will maintain CRM records, follow up on leads, collaborate with sales and customer service, and participate in training to sharpen product knowledge. A customer-focused attitude, KPI drive, and team collaboration are essential.

Qualifications

• Previous experience in sales or customer service is a plus.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Motivated in a fast-paced, target-driven setting.

Responsibilities

• Handle inbound and outbound calls from prospective customers professionally and timely.
• Sell products/services by identifying needs and recommending solutions.
• Maintain accurate customer records and update the CRM.
• Follow up with leads to drive sales and secure business.
• Provide exceptional customer service and resolve questions or concerns.
• Collaborate with sales and customer service for best customer experience.
• Participate in team meetings and training to improve sales skills.

Skills

Communication skills

CRM proficiency

High-volume environment

Team collaboration

Tools

CRM software

Job description

POSITION SUMMARY: We are seeking an enthusiastic and results driven Inside Sales Representative to join our team at SFC, Senske Family of Companies. As an Inside Sales Rep, you will be responsible for managing inbound and outbound calls in a fast-paced call center environment. You will engage with customers to understand their needs, recommend solutions, and close sales. This role requires a customer-focused attitude, a drive to hit key performance indicators (KPIs), and the ability to work collaboratively within a dynamic team.

RESPONSIBILITIES:

• Handle inbound and outbound calls from prospective customers in a professional, courteous, and timely manner
• Effectively sell SFC products/services by identifying customer needs and recommending solutions
• Maintain accurate customer records and update CRM system with each interaction
• Follow up with leads and prospects to drive sales and secure business
• Provide exceptional customer service by addressing questions, concerns, and resolving issues as they arise
• Collaborate with the sales and customer service teams to ensure the best customer experience
• Participate in team meetings and training sessions to improve sales techniques and product knowledge

QUALIFICATIONS:

• Previous experience in sales, customer service, or call center environments is a plus
• Strong communication and interpersonal skills
• Ability to work in a high-volume, target-driven environment
• Detail-oriented with strong organizational and problem-solving skills
• Ability to remain focused and motivated in a fast-paced setting
• Proficient in basic computer skills and CRM software
• A positive and proactive approach to learning and development

WE OFFER:

• Competitive compensation (base pay, commission and performance based incentives)
• Opportunities for career growth and advancement
• A supportive and collaborative team environment
• Comprehensive training to help you succeed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.