Inside Sales Representative

Legrand AV, Inc.; Conover (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Legrand is seeking an Inside Sales Representative to join the Data Center Power and Control Team in Conover, NC. You will sell distributed, non-distributed, and custom products via inbound calls, delivering customer care and pre-sales technical support for connectivity products.

You will target an assigned portfolio, develop relationships, upsell, and coordinate with field sales to drive quotas while maintaining detailed records and timely quotes.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.

Responsibilities

• Coordinate with field sales to understand customer needs and opportunities.
• Promote new and existing products, offer discounts, and provide account management services.
• Qualify, upsell, and cross-sell connectivity products to customers.
• Maintain accurate reporting and enter orders in a timely manner.
• Achieve daily outbound call quotas and sales targets.
• Provide pre-sales technical support and build customer rapport over inbound calls.

Skills

Account Management

Customer Acquisition

Inside Sales

Relationship Development

Sales Promotions

Customer Service

Salesforce CRM

Education

Bachelor's degree

Tools

MS Office

Salesforce CRM

Job description

Legrand has an exciting opportunity for an Inside Sales Representative to join the Data Center Power and Control Team in Conover, NC. The primary purpose of this position is to sell all distributed, non-distributed, custom and special purchase products through inbound calls. This role will provide customer care and pre-sales technical support for connectivity products, while using rapport-building skills to uncover additional sales opportunities. Responsible for an assigned territory or portfolio of customers to target for remote sales development calls.

• Coordinates with field sales team members to understand customers' unique needs and potential sales opportunities.
• Reaches out to customers to promote new and existing products and services, offer special discounts and promotions, or provide essential account management services.
• Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.
• Develops connections with customers and may conduct field visits.
• Develops new prospects and interacts with existing customers primarily by phone to increase the sales of our products and/or services.
• May participate in sales efforts as part of a larger team.
• Maintains accurate and timely reporting of information.
• Utilizes established Company processes and reports to accurately enter orders placed by Distribution customers in a timely manner.
• Communicates effectively with the field sales representatives, Project Managers, and rep firms to enable them to successfully follow up on quotes, opportunities, and issue resolution in the field.
• Utilizes established Company processes to qualify, probe, up-sell and cross-sell the full range of connectivity products to customers.
• Completes other assignments or projects as assigned by management.
• Achieves or exceeds sales quotas and goals.
• Performs Quarterly Business Reviews around territories and sales goals.
• Utilizes CPQ for all quotes.
• Consults with Supervisor for resolution agreement concerning out-of-the-ordinary customer issues or customer spiff program design.
• Achieves daily outbound call quota.
• Creates sales strategy, reporting, and pipeline for assigned accounts.
• Provides Supervisor and other sales management staff with timely trip reports, call interaction reports, and forecasting data for their territory.
• Provides coverage for other sales department members as needed to provide our customers with uninterrupted service due to lower manpower levels.
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management for resolution.

Education

• Bachelor's degree preferred, or an equivalent combination of education and experience.

Experience

• 0-2 years of customer service or sales experience.

Skills/Knowledge/Abilities

• Account Management
• Customer Acquisition
• Inside Sales
• Relationship Development
• Sales Promotions
• Customer Service
• Working knowledge of MS office applications; especially Word, Excel and Outlook
• Experience with Salesforce CRM; Maintain accurate customer records and log opportunities received from distribution and/or rep firms

Legrand is the global specialist in electrical and digital building infrastructures. Its comprehensive offering of solutions for residential, commercial, and datacenter markets makes it a benchmark for customers worldwide.

Trusted by the world's largest hyperscalers, Legrand's Power & Thermal Management division helps operators manage the critical infrastructure that powers modern data centers. Through a portfolio of best-in-class brands spanning power, cooling, connectivity, management, and supporting infrastructure, we enable customers to deploy, operate, and scale high-density environments. Combining deep domain expertise with a customizable design approach and dedicated support services, we help customers build and operate resilient infrastructure that meets current performance requirements while adapting to future demands. Power & Thermal Management industry-leading brands include Approved Networks, Raritan, Server Technology, Starline, Ortronics, Kratos Industries, and ZPE Systems.

Legrand, North & Central America offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us.