Inside Sales Representative

Havtech; Columbia (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Havtech is seeking an Inside Sales Representative in Columbia, Maryland to provide exceptional customer service and process customer orders for HVAC products. This role demands clear communication, problem-solving skills, and a customer-focused attitude to ensure satisfaction and promote company offerings.

The ideal candidate will have a GED or high school diploma, relevant HVAC experience, and a proven sales track record, making it crucial for fostering strong customer relationships.

Qualifications

• GED or High School Diploma required.
• HVAC Industry experience is strongly preferred.
• Proven track record with inside sales and customer service.

Responsibilities

• Process customer orders and respond to inquiries about HVAC products.
• Maintain knowledge of HVAC offerings to aid customer confidence.
• Execute sales with accuracy to ensure timely fulfillment.

Skills

Customer service skills

Sales skills

Communication skills

Problem-solving skills

Technical knowledge of HVAC

Education

GED or High School Diploma

Bachelor's degree with two years sales experience

Job description

Havtech Supply is looking for an Inside Sales Representative to deliver high-level customer support. This position is responsible for processing customer quotes and orders, answering technical questions about our product, suggestively selling, upselling, or cross‑selling product, and providing exceptional customer service regarding all Commercial Distribution services and products to ensure customer satisfaction. This position is also responsible for sales, inventory, purchasing, pricing, and warranty administration.

This position is an excellent fit for a candidate with a strong customer service background who is passionate about working as a team to provide exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Identifies and processes customer orders and responds to customers' inquiries and questions for HVAC parts, equipment, and supplies via e‑mail, text, phone, and over the counter.
• Maintains knowledge of HVAC products, offerings, and promotions to ensure customer confidence and continued desire to partner with Havtech Commercial Distribution over our competition.
• Strives to execute sales with high accuracy to expedite the fulfillment process and ensure timely delivery and customer satisfaction.
• Able to apply critical thinking and problem‑solving skills to resolve potential customer problems and company adherence to policies.
• Flexibility to work evenings and weekends as part of an emergency on-call service rotation.
• Assists with warehouse work as needed: cycle counts, shipping & receiving, material stocking, and inventory control.

Supervisory Responsibilities

This job has no supervisory responsibilities.

QUALIFICATIONS

Include the following.

• A unique combination of education, experience, or demonstrated accomplishments is required. GED or High School Diploma required. (Combination of bachelor's degree, two years of inside technical sales or related technical or parts sales experience.)
• HVAC Industry experience is strongly preferred
• Proven track record with inside sales and superior customer service skills, particularly in managing challenging customers and their concerns.
• Strong sales skills with an understanding of a well‑developed sales process. Ability to listen, gain trust and find the best solutions for our customers.
• Excellent oral/written communication and a team‑player attitude.
• Must be action‑oriented and able to manage multiple priorities and tasks simultaneously and effectively.
• Must have strong computer skills/competency.