Inside Sales Representative

Express Employment Professionals - Cincinnati East; Clearwater (FL); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Tuition reimbursement

Advancement opportunities

Job summary

Express Employment Professionals - Cincinnati East is seeking an Inside Sales Representative in Clearwater, FL. This frontline role balances account development with responsive customer service across our solid-state motor controls and related products.

No prior motor control experience is required; a customer-first attitude and willingness to learn are essential. The position is office-based, with normal Monday–Friday hours.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1–3 years of inside sales, customer service or sales support experience in industrial/manufacturing environments.
• Strong written and verbal communication skills; professional phone and email etiquette.
• Proficiency with Microsoft Office; CRM/ERP systems experience a plus.

Responsibilities

• Serve as primary contact for assigned customer accounts, distributors, and reps.
• Process and confirm customer orders; coordinate with production planning, shipping and logistics for on-time delivery.
• Provide pricing, lead times, stock updates, and order status to customers promptly.
• Identify cross-sell and upsell opportunities and support closing of business.

Skills

Communication

CRM

ERP

Microsoft Office

Education

High school diploma or GED

Associate or bachelor’s degree in business/marketing

Tools

SAP

Oracle

Microsoft Dynamics

Job description

Inside Sales Representative

Department: Sales Reports To: Vice President Administration & Sales

FLSA Status: Non-Exempt / Hourly Employment Type: Contract to Regular Employment - Full-Time

First Shift

$32.00-40.00 /HR

Position Summary

The Inside Sales Representative is the frontline connection between Company and its customers, distributors, and OEM partners. This role balances initiative-taking account development with responsive customer service — supporting both existing relationships and new business opportunities across Company’ full product line of Solid-State AC Motor Controls, Medium and Low Voltage Soft Starters, and Motor Protection products. The ideal candidate is energetic, meticulous, and eager to build product knowledge in a fast-paced industrial manufacturing sales environment. No prior motor control experience is required; a willingness to learn the technology and a customer-first attitude are essential.

Essential Duties and Responsibilities

Customer Service & Order Management

• Serve as the primary point of contact for assigned customer accounts, distributors, and independent sales representatives via phone and email.
• Receive, process, and confirm customer orders accurately so that they can be entered into the ERP system; coordinate with production planning, shipping, and logistics to ensure on-time delivery.
• Provide customers with pricing, lead times, stock availability, and order status updates in a timely and professional manner.
• Assist in responding to customer inquiries, complaints, and discrepancies promptly; escal
• Assist in processing return merchandise authorizations (RMAs), credits, and order modifications in accordance with company policy.
• Contribute information to maintain accurate and up-to-date customer records, order history, and activity logs in the CRM system.

Account Development & New Business

• Proactively contact assigned and prospective accounts to introduce Company products, identify opportunities, and grow revenue within the existing customer base.
• Follow up on inbound leads, marketing campaigns, trade show contacts, and referrals to qualify opportunities and convert them to orders.
• Support outside sales representatives and manufacturer’s reps by providing quotes, product information, and customer follow-up to help close business.
• Identify cross-sell and upsell opportunities within existing accounts and bring them to the attention of the sales team.
• Assist in onboarding new distributor and OEM accounts; build relationships that support long‑term growth.

Quoting & Product Support

• Prepare and issue price quotations for standard Company products based on customer specifications and current pricing guidelines.
• Develop growing familiarity with Company’ product catalog including Medium and Low Voltage Soft Starters, Motor Protection Products, Motor Protection devices, and Current & Voltage Transformers to support basic product selection for customers.
• Coordinate with inside sales engineers for complex or custom product configurations requiring technical review.
• Track open quotes and follow up with customers to support conversion and closure.

Reporting & Administration

• Generate and distribute sales reports, order status summaries, and account activity reports as requested.
• Participate in team sales meetings, product training sessions, and continuous learning programs.
• Support sales management with special projects, market research, and customer outreach initiatives as assigned.
• Follow all company policies, safety guidelines, and professional standards in all customer interactions.

Qualifications

Required

• High school diploma or GED required, associate or bachelor’s degree in business, marketing, or a related field preferred.
• 1–3 years of experience in inside sales, customer service, or sales support — preferably in an industrial, manufacturing, or technical products environment.
• Strong written and verbal communication skills; professional phone presence and email etiquette.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM and ERP systems a plus.
• Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines simultaneously.
• Positive, customer-first attitude with a genuine eagerness to learn Company’ products and industry.
• Reliable, punctual, and team oriented.

Preferred

• Experience in industrial electrical, automation, motor controls, or power electronics sales or customer service.
• Familiarity with distributor or OEM sales channels.
• Experience with ERP order entry systems (SAP, Oracle, Microsoft Dynamics, or similar).
• Basic understanding of electric motors, drives, Medium and Low Voltage Soft Starters and related industrial products.

Compensation & Benefits

Competitive base salary commensurate with experience; target range $32.00–$40.00 hour to start. Upon full-time hire, we offer a comprehensive benefits package including:

• Health, dental, and vision insurance
• Company-provided life insurance
• Paid time off
• 401(k) with company match
• Other voluntary benefit programs
• Tuition reimbursement
• Opportunities for advancement into senior sales or inside/outside sales engineer roles

Work Environment & Physical Requirements

• Office-based at Company’ Clearwater, FL headquarters; occasional visits to the production floor.
• Fast-paced, high-volume sales environment with frequent customer interaction via phone and email.
• This is not a remote position. Monday to Friday.