Inside Sales Representative

Herman HVAC Products LLC; City of Rochester (NY); On-site; USD 55,000 - 104,000; Full time

Job summary

Herman HVAC Products LLC in Victor, NY seeks an Inside Sales Representative to respond to inquiries, prepare quotes, and process orders. You will support outside sales, manage calls and emails, and keep CRM/order records up to date.

Ideal candidates have experience in inside sales or customer service, strong communication, and the ability to build relationships. HVAC industry experience is a plus; full-time, on-site role.

Qualifications

• Experience in inside sales, sales support, or customer service roles; HVAC industry preferred.
• Strong communication and relationship-building skills with responsive service.
• Proven ability to develop sales opportunities, manage leads, and support outside sales.

Responsibilities

• Respond to customer inquiries and provide timely quotes and order processing.
• Coordinate with outside sales staff and manufacturers on pricing and availability.
• Maintain accurate records in CRM and order management systems.
• Nurture existing accounts and identify new business opportunities.

Skills

Inside sales

Customer service

Lead generation

Account management

CRM systems

Communication

Education

Bachelor's or Associate degree in business, HVAC, or related field

Tools

CRM systems

ERP systems

Job description

Here at Herman HVAC Products, our legacy spans generations of trusted HVAC representation across Upstate New York. We lead with innovation, specializing in both plan-and-spec and design-build mechanical solutions that bring performance, efficiency, and reliability to every project. We’re proud to collaborate with engineers, architects, contractors, and building owners who rely on us for expert guidance and seamless delivery. Our team combines deep product knowledge with a commitment to exceptional service ensuring every system we provide is engineered for value and built to last. From concept to completion, we work closely with our customers to deliver high-quality mechanical systems at smart, competitive prices—helping you build better, smarter, and more efficiently.

Role Description

This position is responsible for responding to customer inquiries, preparing quotes, and processing orders for HVAC products while ensuring clear communication and accurate information. Day-to-day activities include, but not limited to, supporting outside sales staff, managing incoming calls and emails, following up on leads, and maintaining detailed records in the company’s CRM and order systems. The role involves coordinating with manufacturers on pricing and availability, assisting customers with product selection, and resolving basic technical or service issues in collaboration with the team. The Inside Sales Representative is expected to contribute to sales growth by nurturing existing accounts, identifying new opportunities, and delivering consistent, professional customer support.

Position Type / Expected Hours of Work

• Full time
• Monday - Friday 8:00 AM - 5:00 PM, in the Victor, NY office

Qualifications

• Previous experience in inside sales, sales support, customer service, lead generation, or a related role; experience in the HVAC, mechanical, building systems, or industrial equipment industries is highly preferred.
• Strong customer service and relationship-building skills, with the ability to respond promptly to customer inquiries, understand their needs, and provide effective solutions.
• Demonstrated ability to develop sales opportunities, manage leads, support outside sales efforts, and contribute to the overall sales pipeline.
• Strong account management and follow-up skills, with the ability to maintain existing customer relationships and identify opportunities for repeat and additional business.
• Excellent communication, organization, and attention-to-detail skills, particularly when preparing quotations, processing orders, and coordinating customer requirements.
• Basic technical aptitude and the ability to learn and communicate HVAC equipment applications, product specifications, and system requirements.
• Proficiency with Microsoft Office and experience with CRM, ERP, or other sales/order management systems.
• Ability to work independently while collaborating effectively with outside sales representatives, manufacturers, customers, and an on-site team.
• Associate or bachelor’s degree in business, engineering, HVAC, or a related field is a plus.

Compensation

• Herman HVAC Products is an Equal Opportunity Employer.
• Expected salary range for this position is $ 55,000.00 - $ 104,000.00 depending on experience and qualifications.