Inside Sales Representative

CBTS; Cincinnati (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Parental leave

Tuition reimbursement

Job summary

CBTS is seeking an entry-level Inside Sales Associate to join its growing team in North America. You will prospect, qualify leads, and initiate client conversations while building product knowledge in a fast-paced environment.

You'll work closely with marketing and senior sales staff, gain CRM experience (Salesforce), and develop core sales skills through onboarding, training, and certifications. Compensation ranges from $45,000 to $55,000 with potential bonuses.

Qualifications

• Bachelor’s or Master’s degree in Business, Marketing, Communications or related field.
• 0–4 years of relevant sales experience or new graduates welcomed.
• Foundational CRM knowledge, with Salesforce a plus.
• Strong written and verbal communication skills.

Responsibilities

• Generate and qualify inbound and outbound leads to maintain a healthy pipeline.
• Conduct initial discovery calls to understand prospect needs and document requirements.
• Maintain accurate CRM records (Salesforce) for all interactions and pipeline stages.
• Support senior sales with proposals and client follow-up communications.
• Develop fluency in CBTS's IT services, cloud, networking and managed services.
• Participate in training and product certification paths to accelerate development.
• Collaborate with marketing to follow up on campaign leads and provide feedback.

Skills

CRM basics

Lead qualification

Prospecting

Communication skills

Education

Bachelor's or Master's degree in Business, Marketing, Communications

Tools

Salesforce

Job description

About CBTS

Join CBTS's high-growth sales team and build your sales career with mentorship, structured onboarding, world‑class technology partners, and a clear path to advancement across North America's mid‑market and enterprise landscape. Together with our sister company OnX, we serve more than 3,000 clients across North America.

About CBTS

Join CBTS's high-growth sales team and build your sales career with mentorship, structured onboarding, world‑class technology partners, and a clear path to advancement across North America's mid‑market and enterprise landscape. Together with our sister company OnX, we serve more than 3,000 clients across North America.

Role Overview

Support CBTS's inside sales team by prospecting, qualifying leads, and initiating client conversations across our portfolio. This is a foundational role designed to build core sales skills and product knowledge in a fast‑paced, high‑growth environment.

Key Responsibilities

• Generate and qualify inbound and outbound leads through phone, email, and digital channels, ensuring a healthy pipeline for the inside sales team.
• Conduct initial discovery calls to understand prospect needs, document requirements, and pass qualified opportunities to senior sales colleagues.
• Maintain accurate CRM records (Salesforce) for all prospect interactions, activities, and pipeline stages.
• Support senior sales professionals with proposal preparation, presentation materials, and client follow-up communications.
• Develop fluency in CBTS's IT services, cloud, networking, and managed services portfolio to clearly articulate value propositions.
• Participate in ongoing training programs, sales enablement sessions, and product certification pathways to accelerate professional development.
• Collaborate with marketing to follow up on campaign leads and provide feedback on lead quality.

What Success Looks Like

• Consistently meeting monthly qualified lead generation targets
• Strong lead-to-opportunity conversion rate
• High CRM data accuracy and activity hygiene
• Hitting outreach activity metrics (calls, emails) week over week
• On-track ramp-to-quota timeline

Qualifications & Experience

• Bachelor's or Master's degree in Business, Marketing, Communications, or a related field
• 0–4 years of relevant experience (new graduates and those with up to 4 years welcome)
• Foundational knowledge of CRM tools, with Salesforce experience a plus
• Strong written and verbal communication skills
• Proactive, collaborative, and eager to learn in a fast‑paced environment

Preferred Certifications

• Any product certifications, Salesforce Trailhead basics, or relevant vendor fundamentals (AWS, Microsoft, Cisco) are a plus

Who You'll Work With

Internally, you'll partner closely with the Inside Sales Team, Sales Operations, Marketing, and Pre‑Sales / Solutions Engineering. Externally, you'll be engaging with prospective mid‑market enterprise clients and vendor partners.

The compensation range for this role is $45,000-$55,000 and reflects CBTS's good‑faith estimate, at the time of posting, of the salary the Company reasonably expects to pay for this position. The applicable base pay offered to a successful candidate will be determined within this range, based on the candidate's designated primary work location and factors including role scope and responsibilities, required qualifications, and the individual's experience, education, skills, and knowledge. This role may also be eligible for additional compensation, such as discretionary bonuses or sales‑based variable compensation, in accordance with applicable plans and eligibility requirements.

This position is eligible to participate in CBTS's benefits programs, which generally include:

• Medical, dental, and vision insurance
• CBTS-sponsored life and disability insurance
• retirement savings plan with 4% match
• Paid time off, including [vacation, sick leave, and holidays]
• Paid parental leave
• Tuition reimbursement

Specific eligibility, coverage details, and waiting periods are governed by the applicable plan documents and may vary by role, work location, and employment classification.