Inside Sales Representative

Mid-States Bolt & Screw; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) options

Health insurance

Paid Time Off

Paid Holidays

Job summary

Unlimited Supplies Inc., a part of Mid-States Bolt & Screw, is seeking an Inside Sales Representative for the Minneapolis / St. Paul area. In this role, you'll be a key contact for customers, developing deep product knowledge to efficiently handle inquiries and manage orders.

This position emphasizes customer support, teamwork with Outside Sales, and responsibilities including quotes and order processing. Strong communication, relationship skills, and experience with ERP systems like Epicor

Qualifications

• Previous experience in inside sales, customer service, or account support.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship-building skills.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Prepare accurate customer quotes and estimates.
• Coordinate with Purchasing and Operations to meet customer requirements.

Skills

Customer service

Relationship building

Communication skills

ERP systems

Microsoft Office

Education

High school diploma

Tools

Epicor Prophet 21

Job description

Inside Sales Representative

Unlimited Supplies Inc. (A Mid-States Bolt & Screw Company)

Minneapolis / St. Paul Metro Area, MN

Unlimited Supplies Inc., a growing industrial fastener distributor and proud member of the Mid-States Bolt & Screw family, is seeking a driven and relationship focusedInside Sales Representative to help expand our presence throughout the Minneapolis / St. Paul market.

Job Summary

This position serves as a key point of contact for customers, working closely with Outside Sales, Operations, and Purchasing to ensure customer needs are met accurately and efficiently. The Inside Sales Representative develops strong product and systems knowledge to respond to inquiries, prepare quotes, process orders, and resolve customer issues — building lasting relationships that support continued growth across the region.

Key Responsibilities

Customer Support & Order Management

• Serve as the primary point of contact for assigned customers, responding to inquiries on products, pricing, availability, lead times, and delivery status.
• Prepare accurate customer quotes and estimates and enter and process orders through to delivery.
• Research and resolve customer concerns, including order discrepancies, product issues, and delivery matters.
• Partner closely with Outside Sales to support customer accounts, sales opportunities, and ongoing account needs.
• Recommend products and solutions based on customer needs and applications, identifying opportunities for additional sales.
• Assist with retail counter/customer activity as needed based on branch requirements.
• Coordinate with Purchasing, Operations, and other internal teams to meet customer requirements and fulfill commitments.
• Maintain accurate customer, order, pricing, and sales information within the company’s ERP and related systems.
• Develop strong working knowledge of Mid-States’ products, services, and processes; follow established sales, quality, and operational procedures.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in inside sales, customer service, account support, distribution, or a related environment.
• Strong customer service and relationship-building skills, with effective verbal and written communication.
• Ability to manage multiple priorities and customer requests in a fast-paced environment.
• Comfortable working with ERP systems, email, and Microsoft Office.

Preferred

• Experience within industrial distribution, fasteners, MRO, or manufacturing.
• Experience with an ERP, order-management, or inventory-management system — hands-on Epicor Prophet 21 (P21) experience a plus.
• Demonstrated sense of urgency, accountability, and follow-through.

Our Benefits Include

• 401(k) with Traditional and Roth options
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays

Why Join Mid-States Bolt & Screw?

At Mid-States Bolt & Screw, you’ll be the trusted voice our customers count on every day, with the opportunity to build lasting relationships and grow your career within a growing, employee-focused organization. This is a highly visible role where your responsiveness and product knowledge make a direct, measurable impact on customer satisfaction and regional sales growth.ing, employee-focused organization. This is a highly visible role where your responsiveness and product knowledge make a direct, measurable impact on customer satisfaction and regional sales growth.