Inside Sales Representative

Saunders Midwest, LLC; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Inside Sales Representative to join their dynamic team in downtown Chicago. This role is essential for managing customer orders and ensuring seamless communication between clients and the manufacturing team. You will be tasked with providing shipping updates, checking product availability, and generating detailed reports to enhance customer satisfaction. This position offers a competitive salary and a comprehensive benefits package, including health insurance and a flexible work schedule. If you are passionate about sales and customer service, this is an exciting opportunity to grow your career in a supportive environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401K Retirement Plan

Paid Time Off

Flexible Work Schedule

Qualifications

• Strong customer service skills and experience in order management.
• Ability to research and provide accurate product information.

Responsibilities

• Manage customer orders and coordinate with vendors for timely delivery.
• Provide shipping status updates and respond to customer inquiries.

Skills

Customer Service

Order Management

Data Entry

Research Skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Excel

CRM Software

Job description

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Saunders Midwest, LLC is a stable, successful manufacturer of a diverse line of products, including high-end hand-tools and clipboards. Our products are available in many well-known retail and industrial supply stores, as well as online e-commerce sites. With 5 brands (Hisco, Nupla, Ullman, Saunders, and PikStik) and 5 locations across the United States, customers rely on our products to complete their daily tasks. Learn more about us at www.saundersmidwest.com.

We are currently seeking a qualified Inside Sales Representative at our company headquarters in downtown Chicago, Illinois. This role primarily involves assisting customers after an order has been placed for products from our manufacturing plants and brands.

Main Duties include:

1. Managing customer orders upon receipt of purchase orders, coordinating with vendors and our purchasing department to ensure timely delivery.
2. Researching and providing shipping status updates for open customer orders.
3. Checking product pricing and availability for existing customers.
4. Responding to inquiries about country-of-origin (COO), including providing origin information, filling out customer spreadsheets, and researching tariff codes.
5. Addressing questions from retail customers and sales representatives.
6. Generating end-of-the-month reports for customers, detailing purchases over the last month and quarter, and responding to related inquiries.
7. Reporting on rebates, including detailing total customer sales during specified periods and completing forms for future purchase credits.
8. Completing product specification spreadsheets based on customer requests, researching detailed product information such as description, weights, sizes, and packaging details.

This position is based in an office setting in downtown Chicago, working in a dedicated cubicle. The job involves standing, sitting, reaching, and occasional lifting up to 25 pounds.

Saunders Midwest, LLC offers a salary range of $50,000 to $60,000 annually, along with health, dental, vision, and disability insurance; a 401K retirement plan; paid time off; and a flexible work schedule. Please note that this role requires on-site work; remote or hybrid options are not available. Qualified candidates should submit their resume and application through this job site. No phone calls or walk-ins, please.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Manufacturing