Inside Sales Representative

Eastern Metal Supply, Inc.; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Eastern Metal Supply, Inc. is seeking an Inside Sales Representative to build and nurture customer relationships, manage quotes and orders, and drive sales revenue.

The role emphasizes proactive communication, lead generation, and responsive service to achieve targets. The successful candidate will be driven, detail-oriented, and skilled at identifying customer needs while delivering metal product solutions that support long-term growth and retention.

Qualifications

• Four-year college degree or equivalent sales experience preferred.
• Experience in customer service or sales is required.
• Strong math skills for pricing and margin calculations.

Responsibilities

• Communicate with customers via phone, email, and written correspondence to provide a high level of service.
• Establish and maintain strong customer relationships to identify sales opportunities.
• Respond promptly to inquiries regarding products, pricing, availability, and orders.
• Prepare, review, and maintain accurate quotes and configurations per policies.
• Document sales orders, quotes, and customer communications.
• Interpret customer requirements and recommend suitable products or solutions.
• Generate new business through outbound calls and follow-up on leads.
• Close sales opportunities from inbound and outbound efforts.
• Submit timely call reports and track sales activities.
• Prepare sales reports by analyzing data and trends.
• Maintain accurate records of customer interactions and sales activity.

Skills

Organizational skills

Time management

Attention to detail

Verbal and written communication

Pricing and margin calculations

Independent work with collaboration

Non-compete awareness

Education

Four-year college degree or equivalent sales experience

Tools

Microsoft Word

Excel

Job description

Position Summary

The Inside Sales Representative is responsible for building and maintaining relationships with new and existing customers to grow assigned accounts and drive sales revenue. This role involves proactive customer communication, quote and order management, lead generation, and follow-up to ensure excellent customer service and achievement of sales objectives. The ideal candidate is motivated, detail-oriented, and skilled in identifying customer needs while delivering solutions that support long-term customer retention and growth.

Essential Duties/Responsibilities

The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee with this job title.

• Communicate with customers via phone, email, and written correspondence to provide a high level of customer service and support
• Establish and maintain strong customer relationships to identify current and future sales opportunities
• Respond promptly to customer inquiries regarding products, pricing, availability, and order status
• Prepare, review, and maintain accurate quotes, pricing, and configurations in accordance with company policies
• Effectively document sales orders, quotes, and customer communications
• Interpret customer requirements and recommend appropriate products or solutions
• Generate new business through outbound calls, follow-up on leads, and proactive sales outreach
• Close sales opportunities generated through inbound and outbound efforts
• Submit timely call reports and track sales activities
• Prepare sales reports by collecting, analyzing, and summarizing sales data
• Maintain accurate records of customer interactions and sales activity

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Four-year college degree is preferred or equivalent sales experience

Experience/Skills/Abilities Required

• Prior customer service and sales experience are required
• Some metals industry or aluminum sales experience would be a bonus
• Strong organizational, planning, and time-management abilities; high attention to detail
• Strong verbal and written communication skills
• Proficiency with Microsoft Word and Excel
• Strong math skills and comfort working with pricing and margin calculations
• Ability to work independently while collaborating effectively with internal teams
• Must be willing to sign our standard non-compete agreement

Work Environment/Physical Demands

Typical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 pounds.

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

WE ARE A DRUGFREE WORKPLACE