Inside Sales Representative

Giti Tire USA; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Sales Representative to foster strong business relationships and drive sales growth. In this pivotal role, you will collaborate with internal teams to enhance customer satisfaction and maximize profitability. Your creativity and accountability will shine as you develop strategic account plans and manage customer accounts effectively. Join a forward-thinking company that values your contributions and offers a supportive environment for professional growth. If you are passionate about sales and customer service, this opportunity is perfect for you.

Qualifications

• Strong business relationships and identifying potential opportunities.
• Prior account management experience or relevant roles are highly desired.

Responsibilities

• Maximize sales in the assigned territory by developing strategic account plans.
• Evaluate and implement efficient order fulfillment plans.

Skills

Customer Service

Sales Skills

Problem Solving

Project Management

Technical Skills

Education

High School Diploma

Some College

Job description

Charlotte, NC

Full-Time - 100% On-Site

Basic Function

The Inside Sales Representative is responsible for managing strong business relationships and identifying potential opportunities with new and existing customers. Collaborate with sales to work with internal departments to attain the company's sales goals and maximize profitability.

To perform this job successfully, this individual must have a positive attitude, be trustworthy, well organized, and familiar with various sales concepts, practices, and procedures. This position relies on proven experience and thoughtful judgment to plan and accomplish goals. The qualified individual is expected to perform a variety of sales and business tasks, demonstrating creativity and accountability.

Essential Duties & Responsibilities

1. Recognize, isolate, and solve problems with customers and GITI internal departments to improve processes, sales, and customer satisfaction.
2. Maximize sales in the assigned territory by developing strategic account plans based on purchase history, market trends, and customer feedback. Respond promptly and accurately to customer inquiries.
3. Evaluate and implement efficient order fulfillment plans, collaborating with internal teams to ensure timely delivery and high customer satisfaction. Guide customers to maximize fill rate, reorders, and on-time deliveries while maintaining margins through minimal logistics costs.
4. Develop the GITI dealer network by building strong customer relationships, understanding their business needs, and analyzing accounts regularly.
5. Manage and update customer accounts, making corrections or modifications as needed. Contact customers to obtain missing information for accurate database management.
6. Support retailers, wholesaler sales personnel, and GITI Associate Dealers with training and implementation of sales programs and promotions through various communication methods.
7. Demonstrate comprehensive knowledge of GITI Tire’s product line and awareness of competitors’ offerings.
8. Generate sales reports, analyze account performance, and communicate results to internal stakeholders, including sales results, fill rates, backorders, delivery timeliness, customer feedback, and forecasts.
9. Perform other related duties as assigned.

Job Competencies

• Budget
• Computer Skills
• Conflict Management
• Customer Service
• Decision Making
• Problem Solving
• Product Expertise
• Project Management
• Results Driven
• Sales Goals
• Business Acumen
• Sales Skills
• Self-Development
• Strategic Thinking
• Technical Skills

Education / Training

High school diploma required; some college preferred.

Experience

Prior account management experience or relevant roles are highly desired. Basic consumer tire sales and vehicle maintenance experience are beneficial but not required.